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Many services that UI Hospital staff use are not managed by Technology Solutions.

This error message is received when you attempt to access a Microsoft 365 application such as Exchange, Outlook, or Teams, or the U of I Box or Qualtrics services, but are not enrolled in the university's Duo 2FA service. 2FA is a required part of authenticating to Microsoft 365, Box, and Qualtrics, effective 8/16/21.

The University of Illinois uses a 2-Factor authentication (2FA) service provided by Duo Security, an industry leader in cyber security services. This will help secure your account and the University's sensitive data. The University of Illinois is committed to securing its institutional data and the personal information of everyone at the University.

Hardware tokens are small, portable devices that you can use to log into UI Verify, the university's 2-factor authentication system. Most people are able to log into UI Verify using their personal cell phone with either SMS text messaging or via the Duo app. But if you cannot or do not want to use your personal device for 2FA, then a hardware token purchased from WebStore is recommended.

If you have lost, forgot, or can not access your 2FA device, you can request a temporary passcode. This passcode is good for 3 days and 100 uses. You can request 24 passcodes per calendar year. These can be requested if you are going to a testing center and will not have access to your 2FA device.

This article explains how to receive and use a 2FA temporary code when you are not able to access your enrolled 2FA device.

Step by Step guide on How to Manage your 2FA (2-factor authentication) Devices.

2-factor authentication (2FA) is an extra layer of security for your sensitive, personal university data.

The default 2FA options can incur data charges for text messages, phone calls, or accessing the Duo Mobile application while you are outside of the USA. However, there are options to avoid this.

The authentication methods and devices available for 2-factor authentication (2FA).

There are a few reasons why the AnyConnect client may give an error of Login Failed.

Set up a Non-University email address to receive a temporary passcode in the event you forget or can't access your 2FA device. This will prevent a call to the Service Desk.