Knowledge Base

Categories (10)

Committees and Administrative Policies

Contains information on system, campus, and college committees and policies.
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Administrative Services

Document services, forms, data
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Advancement

Promotion of activities for alumni and recent graduates
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Communication

Includes internal communication and email, external communications and marketing, web sites, and college profiles.
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Desktop and Mobile Computing

Includes Printing, Endpoint Management and Backups, Information Security, and Software Licensing services.
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Facilities

Any physical location - packages, classrooms, and offices
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Finance

Anything dealing with money: wages, travel, purchase
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Human Resources

New employee information, forms, calendars, timesheets, hiring
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Teaching & Learning

Courses, Programs, Teaching, Learning
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Units

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Articles (6)

Pinned Article Contact Information

List of common department emails and office locations for the College of Education

Common Acronyms at the College of Education

Enable Box Account

IT Partners at Education Overview

Overview of IT Partners

Quick Start Guide To Common Digital Tools

TDX Knowledge Article Template (ITIL 4 Aligned)

This template provides a standardized structure for creating ITIL 4–aligned knowledge articles in the TDX Knowledgebase. It guides authors through documenting symptoms, triage questions, environmental details, access requirements, technical notes, and step-by-step solutions. The goal is to ensure consistent, high-quality knowledge that improves incident resolution, supports service delivery, and helps agents quickly diagnose and resolve user issues.