Office 365, Access Shared Mailbox

Table of Contents

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From Outlook On The Web

  1. Go to
  2. Log in with your Illinois email and password.
  3. Select your initial or picture near the top right corner.
  4. Search for the shared mailbox by entering its email in the search field.
  5. Select the shared mailbox from the suggestions.
  6. Click Open.

From Outlook on Windows

  1. Open Outlook.
  2. Click on File in the ribbon.
  3. Select + Add Account.
  4. Enter the UserPrincipalName, which can be provided by IT Partners.
  5. Select Sign in with another account.
    Screen showing password entry
  6. Log in with your Illinois email and password.
  7. Click Done.
  8. Restart Outlook.

From Outlook on macOS

  1. Open Outlook.
  2. Select File from the menu bar.
  3. Hover over Open >.
  4. Select Shared Mailbox...
  5. Search for mailbox by its email and select correct one from suggestions.
  6. Click on Add.
  7. If additional mailboxes are needed, repeat steps 5-6.
  8. When done, click Cancel.
  9. Restart Outlook.

From Outlook on iOS | iPadOS

  1. Open Outlook.
  2. Sign in to your personal account.
  3. Tap the Add Account button in the left navigation pane, then tap Add a Shared Mailbox.
  4. Enter the email address of the shared inbox.
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Article ID: 20
Tue 1/12/21 10:49 AM
Tue 8/23/22 12:55 PM