System Offices Services

Categories (5)

Office of Medicaid Innovation (OMI) Internal Services

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Medical and Health Systems

Systems and technologies in support of clinical processes, including health record management.
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University Payroll & Benefits

University Payroll & Benefits (UPB) facilitates and suppports accurate, timely payment and benefits enrollment of employees for each of the three universities.
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AITS Work Requests

Request project work by AITS staff, usually sent by university staff and faculty. They are generally small projects that fall below 250 hours of effort.
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Banner

Ellucian Banner ERP is an integrated enterprise resource planning system used by the University of Illinois System to manage core administrative and academic operations. It supports functions such as student information, registration, financial aid, human resources, and finance within a unified platform. Banner enables departments across the system to share accurate data, streamline processes, and maintain compliance with institutional and regulatory requirements, helping deliver efficient services to students, faculty, and staff.
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Services (15)

AITS - Mobile Application Administration Request

Assistance with Apple and Android developer accounts and access permissions. No code or deployment support.

AITS Business Objects - AD Group Request

Request creation, modification, or removal of Windows Active Directory (AD) groups for managing Business Objects shared folder access.

AITS Quality Assurance Testing

Requests for Accessibility, Automation, Functional, Performance, and Vulnerability testing.

AITS Service Desk

IT customer support team who provide support for university administrative IT and System Office services

Data Integration and Virtualization (Denodo)

Denodo Data Virtualization Service

Desktop & Video conferencing Support

Desktop and videoconferencing support for System Office units and other departments with a service agreement

Intelligent Process Automation (IPA)

Improve, streamline and automate business processes

myAccessCenter Admin Support

Specifically for staff at DRES (UIUC) and ODS (UIS) who require AITS technical assistance with the administration of the myAccessCenter

Payments to Students

Payments on behalf of Students

Records and Information Management Services (RIMS)

Records Retention, Disposal, Storage, Scanning, Organization, and Policies

System Office Digital Accessibility Services

Unfortunately, it is not always possible to procure or create ICT that meets that standard. In these situations, the university must be able to demonstrate that reasonable efforts were made to procure an accessible ICT and an equally effective alternative method of access must be provided. As such, a request to use an inaccessible ICT or to use an ICT in an inaccessible context must be reviewed and approved.

System Offices Accessibility Remediation

This service will be utilized by departments and units across the system for making files accessible

System Offices TeamDynamix Support and Administration

This service is used for System Office employees to request services and report problems to the Teamdynamix Administration team.

University Press IT Support

For University Press staff IT support

U-Pay Amazon for Business

This service will be utilized to by Pcard holders to request access to Amazon Business.