How can I check my UIC email?

Overview

This article explains how to access your UIC email account, supported access methods, login requirements, and common troubleshooting steps.

Multi-factor authentication (MFA) is required to access university email services. Please visit How do I get started with Duo 2FA for more information about Duo MFA.

Table of Contents

• About Exchange and Outlook
• Before You Begin
• Accessing Your UIC Email
• Installing Outlook Application
• UI Health Staff
• Microsoft Support and Training Resources
• Troubleshooting
• Support

About Exchange and Outlook

Microsoft Exchange and Outlook work together as the university’s email and calendaring system.

Exchange is the underlying Microsoft cloud service that stores and manages email, calendars, contacts, and meetings, while Outlook is the application clients use to access those services through the web, desktop, or mobile app.

At UIC, the terms “Outlook” and “Exchange” are often used interchangeably because they are part of the same Microsoft email platform. 

Your UIC Exchange email can be accessed on the web or through the Microsoft Outlook application. 

Outlook on the Web

On any device, you can access Outlook through the web at outlook.uic.edu. 

1. Navigate to outlook.uic.edu. You will be redirected to the UIC sign-in page.
2. Enter your UIC email and select Sign in.
   
3. Enter your password and select Sign in.
   
4.  Authenticate with Duo 2FA.
   

Outlook Application

If you have a Microsoft 365 A5 license, you are eligible to download, install and use the Outlook desktop application on personal devices. UIC students are automatically assigned a Microsoft 365 A5 license.

1. Launch the Outlook application on your personal device.
2. When prompted, enter your UIC email address and select Sign In.
3. Enter your UIC password and select Sign In.
4. Complete the Duo two-factor authentication (2FA) process.
5. Once authentication is successful, your UIC email will load in the Outlook app.

Installing Outlook Application

If you have a Microsoft 365 A5 license, you are eligible to install and use the Outlook desktop application on personal devices. 

• UIC students are automatically assigned a Microsoft 365 A5 license, which includes access to Outlook and other Microsoft 365 applications.
• To learn more about Microsoft 365 licensing at UIC, refer to the article: How is Microsoft 365 licensing and functionality assigned at UIC?. 

Personal Device

• How can I download Microsoft Office for my personal computer?

iPadOS/iOS 

•  How do I setup my UIC Exchange email on my iOS or iPadOS device?.

 Android

• How do I setup my UIC Exchange email on my Android device?.

UI Health Staff

UI Health employees also use UIC Exchange. To access your UI Health email account:

1. Go to outlook.uic.edu
2. Log in using your full UIC email address and your UI Health password.
3. Authenticate with MFA.

UI Health Email Support

Please note that UI Health email is not managed by UIC Technology Solutions. For UI Health email support, please contact the IS Helpdesk. 

Email: ISHelp@uic.edu
Phone: (312) 413-7717
Self-Help Portal: https://uic.service-now.com/sp (log-in required)

Microsoft Support and Training Resources

Getting Started with Outlook

• Outlook Help & Learning Center
  • Microsoft's main Outlook support portal with articles, tutorials, and troubleshooting guidance. 
• Get to Know Outlook on the Web
  • Overview of the Outlook web interface, including Mail, Calendar, Contacts, and Search. 

Outlook Training

• Outlook Training Courses
  • Self-paced training for Outlook on Windows, Mac, mobile devices, and the web. 

New Outlook for Windows

• Getting Started with the New Outlook for Windows
  • Useful for users who install the Outlook desktop application. 

Microsoft 365 Help

• Microsoft 365 Help & Learning
  • General Microsoft 365 support, including Outlook, Teams, OneDrive, and Office apps.

Troubleshooting

Forgotten Password

If you've forgotten your UIC NetID password, please visit UIC NetID Center or go to I forgot my university NetID password, what should I do?.

UIC Email Account Not Yet Created

In rare cases, a UIC email account may not be created automatically upon NetID activation. If you do not yet have a UIC email account created, you may: 

1. Log in to the UIC Account Portal​.
2. Select Accounts.
3. Under Your accounts, search for:
   • Microsoft Exchange
4. If option is not listed:
   1. Navigate to the bottom of the page.
   2. Select the available email account option.
   3. Select Create account.

External Affiliate Email Forwarding

Please note that, if you are an external affiliate whose mail is currently forwarded from your UIC email address to a personal email address, your UIC email forwarding will be automatically routed to your new UIC email account. This will be irreversible.

Unable to Sign In

If you are having trouble signing in to your email account, first confirm that your UIC email account has been created by following the steps above in UIC Email Account Not Yet Created.

Support

If you are still having issues, please contact the Service Desk, please submit a question or report a problem at it.uic.edu/ask-a-question.