I forgot my password, what should I do?

Passwords can be recovered using self-service options or at the Technical Helpdesk with an in-person or virtual appointment at it.uic.edu/tech-helpdesk

Please follow these instructions to reset your password:

  1. Go to http://identity.uillinois.edu/

    Net I D Center home
  2. Select I forgot my password

    Forgotten or Expired Password screen
  3. Enter your NetID (DO NOT include, '@uic.edu')
  4. Select Next

    authenticate screen
  5. If you have a recovery email address defined, you will receive an email with a link to reset your password. Otherwise, you will be prompted to receive either a text or automated call to initiate a reset of your password.

    notification message

Once your password is successfully reset, please revisit http://identity.uillinois.edu to review and update your password reset recovery options:

recovery settings screen

It is recommended that you regularly review and update/add recovery options as needed. This will ensure the quickest and most convenient method to recover your password if you need to in the future.

If this process was not successful then please see Can someone help me change my password without me coming to the university?


Article ID: 860
Fri 1/15/21 6:11 PM
Mon 1/24/22 12:45 PM

Related Services / Offerings (1)

The password management service allows you to change and recover password for credentials assigned to you as well as to manage two factor authentication devices and settings for your accounts.