How can I check my UIC email?

Summary

The UIC community currently utilizes two email systems: UIC Gmail and UIC Exchange.

Body

Overview

Microsoft Outlook and Exchange Online work together as the university’s email and calendaring system.

Exchange is the underlying Microsoft cloud service that stores and manages email, calendars, contacts, and meetings, while Outlook is the application clients use to access those services through the web, desktop, or mobile app.

At UIC, the terms “Outlook” and “Exchange” are often used interchangeably because they are part of the same Microsoft email platform. Multi-factor authentication (MFA) is required to access your university email account.

Accessing Your Email

Important:

When logging in to UIC Exchange, please be sure to use your full UIC email address rather than just your UIC NetID. For the password, please enter your UIC NetID password.
Duo 2-Factor Authentication is required to access UIC Exchange. Please visit How do I get started with Duo 2FA for more information about Duo.

UIC Exchange (Outlook):

On any device, you may visit outlook.uic.edu.
On a Windows or macOS device, you can install and use the Microsoft Outlook app if you are assigned a Microsoft 365 A5 license. Please refer to How is Microsoft 365 licensing and functionality assigned at UIC? for more information regarding Microsoft 365 licensing at UIC.
On an iOS / iPadOS device, you can install and use the official Microsoft Outlook app.
On an Android device, you can install and use the official Microsoft Outlook app.

UI Health Employees

UI Health employees also utilize UIC Exchange.

To access your UI Health email account, please go to outlook.uic.edu and log in using your full UIC email address and your UI Health password.
Please note that UI Health email is not managed by UIC Technology Solutions. For UI Health email support, please contact the IS Helpdesk.

Email: ISHelp@uic.edu
Phone: (312) 413-7717
Self-Help Portal: https://uic.service-now.com/sp (login required)

Troubleshooting

In rare cases, a UIC email account may not be created automatically upon NetID activation. If you do not yet have a UIC email account created, you may log into the UIC Account Portal to create your UIC email account. Please note that, if you are an external affiliate whose mail is currently forwarded from your UIC email address to a personal email address, your UIC email forwarding will be automatically routed to your new UIC email account. This will be irreversible.

If you are having trouble logging into your email account, please ensure that you already have a UIC email account created by going to the UIC Account Portal > Accounts. You should have "Google Workspace" and/or "Microsoft Exchange" listed under "Your accounts." If neither of these options are listed, please scroll to the bottom, select the available email account, and then select "Create account."

If you've forgotten your UIC NetID password, please visit UIC NetID Center. You may refer to this document for further instruction.

Details

Article ID: 566

Created

Fri 1/15/21 6:51 PM

Modified

Thu 5/21/26 1:28 PM