Contacts Database records the responsible parties for networks, domains, systems, services, and devices across the University. It displays dependencies between these elements, such as systems and services reliant on a specific network. Additionally, it manages access levels to various offerings (e.g., IP Address Management and Iris) based on permissions assigned to networks and domains for users or AD groups.
The Enterprise Service Management Office (ESMO) partners with IT units across campus to improve how services are delivered, using campus-defined best practices in areas like Incident, Change, Service Request, and Knowledge Management. We offer guidance, tools, and collaborative support to help units assess and enhance their processes. We also manage the Enterprise Service Catalog, making it easier for the campus community to find and access IT services and resources.
Field Consulting provides comprehensive IT support for departments and units.
Managed IT Services provides comprehensive support for a unit's technology needs. Services include managing desktop and laptop workstations, supporting video conferencing, and hosting and managing file and print servers.
OnSite Consulting provides trained service technicians anywhere in the Champaign-Urbana area.
The Campus IT Service Desk provides a central point of contact for technology support for students, faculty, and staff. Support is available by phone, email, and in person. Walk-in assistance is offered at two locations: the Digital Computer Lab (DCL) and the Illini Union.
The NCSA Technology Management Group (TMG) provides support for system operations and monitoring, infrastructure management, and accounts and allocations for NCSA.
TDX at Illinois is a web-based application used to support and manage various administrative and technical requests, incidents, intake process workflows, forms, ticketing processes, and asset management.