Server & Storage Management

What Is It?

This service covers the administration and maintenance of physical and virtual servers, including performance monitoring, patching, and troubleshooting. It also provides secure storage management through scheduled backups and restores of COMIR-hosted server data, following established backup and retention policies.

Other Service Names

Server Support

Storage (Backup/Restore)

Requirements

Requests for server or storage services must comply with institutional IT security and data retention policies. Some actions may require approval from IT leadership.

Who Is Eligible To Use It?

Faculty, staff, and authorized affiliates who manage or rely on institutional servers and storage systems and participate in the Dean's Office Support model.

Where Can I Get It?

Select the appropriate button on this page to submit your request for server support or backup/restore assistance.

How Do I Use It?

Submit a ticket through the TDX portal with details such as server name, type of request (e.g., patching, troubleshooting, backup restore, etc. as required by the request form).

How Much Does It Cost?

 Contracted support between COM Dean's office unit COMIR and the COM Dept.

How Can I Get Support?

If you are experiencing a problem with this service, please submit a ticket using the form on this page.

Service Levels

Initial Response Time Within 1 business day.
Service Request Fulfillment Time
  • Standard requests: Within 3–5 business days.
  • Complex deployments or restores: Timeline defined during intake.
Incident Resolution Time
  • Critical incidents: Containment within 4 hours; resolution within 24 hours.
  • Standard incidents: Within 2 business days.
Service Availability
  • Servers and storage systems are available 24x7.
  • Support available during business hours (9 AM - 4:30 PM, Monday–Friday).
Maintenance Window(s) Planned maintenance is scheduled for every 3rd Thursday from 8am – 10am. Unplanned maintenance will be communicated via email and chat.
Service Notification Channel(s)
  • Email notifications to affected users.
  • Updates posted on the IT service portal.