I forgot my university NetID password, what should I do?

Summary

Passwords can be recovered using self-service options or with assistance from university IT.

Body

Overview

If you have forgotten your UIC password or your password has expired, you can reset it using the University of Illinois NetID Center. If you are unable to complete the self-service password recovery process, University IT can assist you.

UI Hospital affiliates also use the University of Illinois NetID Center to manage their password for university and UI Hospital systems.

Table of Contents

Self-Service Password Recovery

  1. Go to the NetID Center
  2. Select Forgotten or expired password? link under the Log in button.

    NetID Center home page
     
  3. Enter your NetID (DO NOT include '@uic.edu') and select Enter.

    Forgotten or Expired Password screen
     
  4. Complete the Duo 2FA log-in process

    Duo push notification
     
  5. If you have a recovery email address defined, you will receive an email with a link to reset your password. Otherwise, you will be prompted to receive either a text message or an automated call to reset your password.

    notification message for password reset
     
  6. Once your password is successfully reset, please revisit NetID Centerto review and update your password reset recovery options:

    recovery settings screen

 

IMPORTANT: It is recommended that you regularly review and update/add recovery options as needed. This will ensure the quickest and most convenient method to recover your password if you need to in the future.

Assistance from University IT

If the self-service process was not successful, you may contact the appropriate university IT service desk for support:

UI Hospital Affiliates

If you are affiliated with UI Hospital, you may contact the 24/7 UI Hospital IS Helpdesk.

In-Person Assistance

If you are on the Chicago campus, you can visit the Tech Helpdesk for in-person password reset assistance. See it.uic.edu/tech-helpdesk for hours and locations.

Remote Assistance

If you are unable to come to campus for in-person assistance, Technology Solutions can provide remote assistance. Submit a request for assistance at it.uic.edu/service-desk or call 312-413-0003.

Details

Details

Article ID: 860
Created
Fri 1/15/21 7:11 PM
Modified
Mon 8/10/26 12:36 PM

Related Services / Offerings

Related Services / Offerings (2)

NetID Center
The NetID Center allows you to self-manage and recover your password without calling the help desk, in the event you need to update, or forgot, your password.
Password Management
The password management service allows you to change and recover password for credentials assigned to you as well as to manage two factor authentication devices and settings for your accounts.