Who are we?
Education Technology Services (previously called Educational Technology Lab, ETL) provides comprehensive technology services and support to the UIC College of Education. We support faculty, staff, departments, and students by managing the College's computing infrastructure, classroom technology, administrative systems, networking, information security, and instructional technologies. Our goal is to deliver reliable, secure, and innovative technology solutions that support teaching, learning, research, and administrative operations.
In addition to day-to-day IT support, Education Technology Services provides technology consultation, equipment recommendations, virtual computing resources, server and database administration, printing and multimedia services, temporary equipment loans, and secure electronics disposal. We also support community engagement through initiatives such as the UIC STEM Summer Camp, helping introduce students to emerging technologies while fostering creativity, critical thinking, and hands-on learning.
Other Service Names
Help Desk, IT Support, Technology Support, Infrastructure Support, Desktop Support, Mobile Computing, AV Support, Information Security.
Services Offered
- IT support for hardware, software, and operating systems.
- Desktop, laptop, mobile device, and peripheral support.
- Classroom, conference room, and audiovisual (AV) equipment support.
- Network connectivity, including UIC-WiFi, guest wireless access, wired networking, and network device troubleshooting.
- Virtual Computing Lab applications (SAS, SPSS, Atlas.ti, Microsoft Office, HLM, IRTPRO, MPlus, NVivo, and more).
- Network storage, databases, virtual machines, and web hosting for College departments.
- Large-format, specialty, and 3D printing services.
- Software installation, troubleshooting, hardware upgrades, and component replacement.
- Multimedia services, including video editing, encoding, transcoding, transcription, and VHS-to-digital conversion.
- Equipment consultation, purchasing recommendations, deployment, inventory, and secure disposal.
- Administrative application access requests and account provisioning.
- Data backup, recovery, restoration, secure wiping, and device reimaging.
- Malware, virus, and security incident response.
- Temporary equipment checkout, including laptops, projectors, cameras, microphones, webcams, tablets, telepresence robots, SMART Boards, and accessories.
- Secure electronics disposal, including data sanitization, device decommissioning, asset retirement, and e-waste recycling.
Who Is Eligible To Use It?
College of Education:
- Departments
- Faculty
- Staff
- Students (some services requires authorization)
Where Can I Get Support?
- Please submit a service request for your questions.
- If you need in person support, please stop by at 1040 W Harrison Street (ETMSW building, 2nd floor, room 2027).
How Much Does It Cost?
No charges to College of Education affiliates. Some services may require additional approvals.
How Can I Get Support?
If you are having an IT problem, review the guidance on the most commonly reported problems and then select the Request Service button on this page to ask an IT question. Alternatively, you may email etlprob@uic.edu or call 312-996-0133. We recommend you to use form to submit service requests.
Commonly Reported IT Problems
Please try these suggestions before contacting us. These are common fixes that solve the majority of the problems that customers contact us to report:
- Restart your device.
- Check the Technology Solutions Service Status Page to see if the problem is related to their services.
- Clear your browser cache and cookies.
- For password issues, visit identity.uillinois.edu, select "I forgot my password", and use your recovery options to reset your password.
- Check your network and VPN settings – if you're on WiFi, make sure you are connected to the correct wireless network (usually UIC-WiFi).
- If needed verify your VPN connection.
- Check all physical connections to make sure they are securely connected; often a loose cable or connector (power, network, keyboard, mouse, speaker, monitor cable, etc.) is the cause of the problem.
- Look for a Help function within the program – the online Help in most programs can provide how-to explanations and solutions to common problems.
- Verify your computer meets the listed system requirements for the application.
- Search this site, specifically the Knowledge Base, for help with your problem – many general and specific computing solutions are available here.
Service Levels
| Service Request Fulfillment Time |
Within 1 business day |
| Incident Resolution Time |
Varies based on the type of question or problem or availability of the user. Within 7 business days for low impact/urgency |
| Service Availability |
Office hours: Monday–Thursday, 9:15 a.m. – 5:00 p.m.; Friday, 9:00 a.m. – 4:00 p.m. |
| Maintenance Window(s) |
As announced & during college breaks |
| Service Notification Channel(s) |
Real Time Status Page and College listserv announcements for major outages and maintenance |