Equipment Guide Request

What Is It?

Browser recommend equipment's and let us help you find the right equipment for your work. Browse our curated recommendations on the CDWG page or provide the model, preferred size and color, storage capacity, CPU and RAM specifications, and for printers, indicate whether you need color or black-and-white printing, all-in-one functionality (scan/copy/fax), and automatic double-sided printing

Other Service Names

Equipment Guide, Equipment Recommendations, IT Equipment Purchasing, Technology Purchasing Guidance, Software and Hardware Purchase Information, IT Support, Help Desk.

 

Services Offered

• Recommendations for desktops, laptops, monitors, printers, and accessories.
• Guidance on selecting approved hardware that meets College and University standards.
• Assistance with choosing the appropriate CPU, memory (RAM), storage, display size, and operating system.
• Recommendations for peripherals, including docks, keyboards, mice, webcams, headsets, adapters, and external storage.
• Printer recommendations based on color or black-and-white printing, all-in-one functionality (print/scan/copy/fax), and duplex printing requirements.
• Mobile device recommendations, including tablets and smartphones (when applicable).
• Budget-conscious purchasing recommendations based on departmental needs.
• Compatibility guidance for University-supported software and existing equipment.
• Assistance with comparing models and identifying suitable alternatives.
• Information on warranties, accidental damage protection, and lifecycle recommendations.
• Approved purchasing links through CDW-G and other University procurement channels.
• Consultation for specialized research, classroom, and instructional technology equipment.

 

Who Is Eligible To Use It?

College of Education:

• Faculty
• Staff
• Students (some services requires authorization)

 

How Do I Use It?

Laptop and mobile laptops are classified as high risk devices and require a 4 to 5 year extended warranty purchased at time of acquisition. Desktops sit quietly under a desk. Laptops travel in backpacks, get set next to open coffee cups, survive turbulence at 30,000 feet, and occasionally meet gravity at full speed. The failure modes are not comparable. Laptops are subject to real world hazards that justify extended accidental coverage.

• IT Equipment Acquisition Workflow (Detailed Instructions)
• Recommended Items at CDWG

1. Requirement Gathering → Review the Equipment Guide and choose an approved device or accessory.
2. Approval Workflow → IT Equipment purchases require a department and accounting approval.
3. IT Equipment Request and Review → Submit ETL Equipment Request Form. ETL validates requirements and provides approved purchase links.
4. Purchase Equipment → Department BAA or administrative assistant places the order using approved links.
5. IT Setup & Configuration → ETL receives the device, performs inventory tracking, asset tagging, setup, data migration, security configurations and disposal/recycle of old devices.
6. Equipment Pickup → ETL will send custodian a pickup notification email along with a custodian form to be signed by the end user.

 

Where Can I Get Support?

• Pleas submit a service request for your questions.
• If you need in person support, please stop by at 1040 W Harrison Street (ETMSW building, 2nd floor, room 2027).
• Our operating hours are Monday through Friday (9:15 am to 5:00 pm) .

 

How Much Does It Cost?

No charges to College of Education affiliates. Some services for students require authorization from their professor's; such as poster printing and virtual computer lab.

 

How Can I Get Support?

If you are having an IT problem, review the guidance on the most commonly reported problems and then select the Request Service button on this page to ask an IT question.

Alternatively, you may email etlprob@uic.edu or call 312-996-0133. We recommend you to use form to submit service requests.

 

Commonly Reported IT Problems

Please try these suggestions before contacting us. These are common fixes that solve the majority of the problems that customers contact us to report:

1. Restart your device.
2. Check the Technology Solutions Service Status Page to see if the problem is related to their services.
3. Clear your browser cache and cookies.
4. For password issues, visit identity.uillinois.edu, select "I forgot my password", and use your recovery options to reset your password.
5. Check your network and VPN settings – if you're on WiFi, make sure you are connected to the correct wireless network (usually UIC-WiFi).
6. If needed verify your VPN connection.
7. Check all physical connections to make sure they are securely connected; often a loose cable or connector (power, network, keyboard, mouse, speaker, monitor cable, etc.) is the cause of the problem.
8. Look for a Help function within the program – the online Help in most programs can provide how-to explanations and solutions to common problems.
9. Verify your computer meets the listed system requirements for the application.
10. Search this site, specifically the Knowledge Base, for help with your problem – many general and specific computing solutions are available here.

 

Service Levels