Equipment Guide Request

What Is It?

Browser recommend equipment's and let us help you find the right equipment for your work. Browse our curated recommendations on the CDWG page or provide the model, preferred size and color, storage capacity, CPU and RAM specifications, and for printers, indicate whether you need color or black-and-white printing, all-in-one functionality (scan/copy/fax), and automatic double-sided printing

Other Service Names

Equipment Guide, Equipment Recommendations, IT Equipment Purchasing, Technology Purchasing Guidance, Software and Hardware Purchase Information, IT Support, Help Desk.

 

Services Offered

  • Recommendations for desktops, laptops, monitors, printers, and accessories.
  • Guidance on selecting approved hardware that meets College and University standards.
  • Assistance with choosing the appropriate CPU, memory (RAM), storage, display size, and operating system.
  • Recommendations for peripherals, including docks, keyboards, mice, webcams, headsets, adapters, and external storage.
  • Printer recommendations based on color or black-and-white printing, all-in-one functionality (print/scan/copy/fax), and duplex printing requirements.
  • Mobile device recommendations, including tablets and smartphones (when applicable).
  • Budget-conscious purchasing recommendations based on departmental needs.
  • Compatibility guidance for University-supported software and existing equipment.
  • Assistance with comparing models and identifying suitable alternatives.
  • Information on warranties, accidental damage protection, and lifecycle recommendations.
  • Approved purchasing links through CDW-G and other University procurement channels.
  • Consultation for specialized research, classroom, and instructional technology equipment.

 

Who Is Eligible To Use It?

College of Education:

  • Faculty
  • Staff

 

How Do I Use It?

Laptop and mobile laptops are classified as high risk devices and require a 3 to 4 year extended accidental coverage purchased at time of acquisition. Desktops sit quietly under a desk. Laptops travel in backpacks, get set next to open coffee cups, survive turbulence at 30,000 feet, and occasionally meet gravity at full speed. The failure modes are not comparable. Laptops are subject to real world hazards that justify extended accidental coverage.

  1. Requirement Gathering → Review the Equipment Guide and choose an approved device or accessory.
  2. Approval Workflow → IT Equipment purchases require a department and accounting approval.
  3. IT Equipment Request and Review → Submit ETL Equipment Request Form. ETL validates requirements and provides approved purchase links.
  4. Purchase Equipment → Department BAA or administrative assistant places the order using approved links.
  5. IT Setup & Configuration → ETL receives the device, performs inventory tracking, asset tagging, setup, data migration, security configurations and disposal/recycle of old devices.
  6. Equipment Pickup → ETL will send custodian a pickup notification email along with a custodian form to be signed by the end user.

 

Where Can I Get Support?

Pleas submit a service request for your questions.

 

How Much Does It Cost?

No charges to College of Education affiliates.

 

Service Levels

Service Request Fulfillment Time Within 1 business day
Incident Resolution Time Varies based on the type of question or problem or availability of the user. Within 7 business days for low impact/urgency
Service Availability Office hours: Monday–Thursday, 9:15 a.m. – 5:00 p.m.; Friday, 9:15 a.m. – 4:00 p.m.
Maintenance Window(s) NA
Service Notification Channel(s) NA