What Is It?
The IT Request service allows faculty, staff, and departments in the College of Education to request support for hardware, software, and classroom technology needs. This includes assistance with new equipment setup, classroom technology configuration, software installation, troubleshooting, and support for teaching and learning environments. Requests are reviewed and fulfilled based on priority, availability, and institutional policies.
Other Service Names
Help Desk, IT Support, IT Service Request, Classroom Technology Support, Technology Request
Services Offered
- General IT support for hardware, software, and operating system issues.
- Desktop, laptop, mobile device, and peripheral support.
- New device setup, configuration, and deployment.
- Software installation, configuration, and troubleshooting.
- Hardware upgrades and component replacement.
- Printer and copier setup and troubleshooting.
- Classroom, conference room, and audiovisual (AV) equipment support.
- Classroom technology setup and configuration.
- Network connectivity troubleshooting for computers and classroom technology.
- Troubleshooting of common UIC-WiFi, wired network, and device connectivity issues.
- Technical support for teaching, learning, and day-to-day technology needs.
- Support for teaching, seminars, and hybrid/online class setups.
Who Is Eligible To Use It?
College of Education:
- Faculty
- Staff
- Students (some services requires authorization)
Where Can I Get Support?
Pleas submit a service request for your questions.
How Much Does It Cost?
No charges to College of Education affiliates.
Commonly Reported IT Problems
Please try these suggestions before contacting us. These are common fixes that solve the majority of the problems that customers contact us to report:
- Restart your device.
- Check the Technology Solutions Service Status Page to see if the problem is related to their services.
- Clear your browser cache and cookies.
- For password issues, visit identity.uillinois.edu, select "I forgot my password", and use your recovery options to reset your password.
- Check your network and VPN settings – if you're on WiFi, make sure you are connected to the correct wireless network (usually UIC-WiFi).
- If needed verify your VPN connection.
- Check all physical connections to make sure they are securely connected; often a loose cable or connector (power, network, keyboard, mouse, speaker, monitor cable, etc.) is the cause of the problem.
- Look for a Help function within the program – the online Help in most programs can provide how-to explanations and solutions to common problems.
- Verify your computer meets the listed system requirements for the application.
- Search this site, specifically the Knowledge Base, for help with your problem – many general and specific computing solutions are available here.
Service Levels
| Service Request Fulfillment Time |
Within 1 business day |
| Incident Resolution Time |
Varies based on the type of question or problem or availability of the user. Within 7 business days for low impact/urgency |
| Service Availability |
Office hours: Monday–Thursday, 9:15 a.m. – 5:00 p.m.; Friday, 9:15 a.m. – 4:00 p.m. |
| Maintenance Window(s) |
As announced & during college breaks |
| Service Notification Channel(s) |
Real Time Status Page and College listserv announcements for major outages and maintenance |