Equipment Checkout Request

What Is It?

The Equipment Checkout service provides faculty, staff, and students with temporary access to technology and instructional equipment for short-term use or semester-long loans. Whether you need a laptop for a class, a projector for a presentation, a camera for research, or specialized teaching equipment, we offer a wide range of devices to support academic, instructional, and research activities. Equipment is available based on availability and institutional lending policies.

Other Service Names

Help Desk, IT Support, Temporary Equipment Checkout, Loaner Devices, IT Equipment Loan

 

Services Offered

• Windows and Mac notebooks.
• Projectors – regular or palm-sized (Pico projectors)
• Video recorders – palm sized with wireless mics (Kodak Zi8, Kodak Zi12) to regular handy-cam ( Samsung HMX F80)
• Digital camera & tripods
• Webcams and microphones
• SMART Boards
• Telepresence Robots (Double Robotics)
• Electrical & Gravitational Devices
• Electrical and gravitational teaching devices
• CODE & Finch: Small Robot to teach & learn computer programming languages
• Additional instructional equipment, peripherals, cables, adapters, and accessories

 

Who Is Eligible To Use It?

College of Education:

• Faculty
• Staff
• Students (some services requires authorization)

 

How Do I Use It?

• The expectations for return (Temporary Checkout) of the laptops and other equipment is 2 weeks. NOTE: Restricted to College of Education faculty and staff.
• Please bring your UIC ID card for the equipment checkout.
• You are responsible for returning the laptop/equipment when requested, and in the same condition that it was received.
• If the laptop or other equipment is lost or stolen, it is your responsibility to report the loss or theft immediately to the UIC Police at (312) 996-2830 and provide ETL with the case number.
• Students requiring temporary or loaner computer can contact Technology Solutions at help.uic.edu or Call  at 312-413-0003.

 

Where Can I Get Support?

• Please submit a service request for your questions.
• If you need in person support, please stop by at 1040 W Harrison Street (ETMSW building, 2nd floor, room 2027).

 

How Much Does It Cost?

No charges to College of Education affiliates. Some services for students require authorization from their professor's; such as poster printing and virtual computer lab.

 

How Can I Get Support?

If you are having an IT problem, review the guidance on the most commonly reported problems and then select the Request Service button on this page to ask an IT question.

Alternatively, you may email etlprob@uic.edu or call 312-996-0133. We recommend you to use form to submit service requests.

 

Commonly Reported IT Problems

Please try these suggestions before contacting us. These are common fixes that solve the majority of the problems that customers contact us to report:

1. Restart your device.
2. Check the Technology Solutions Service Status Page to see if the problem is related to their services.
3. Clear your browser cache and cookies.
4. For password issues, visit identity.uillinois.edu, select "I forgot my password", and use your recovery options to reset your password.
5. Check your network and VPN settings – if you're on WiFi, make sure you are connected to the correct wireless network (usually UIC-WiFi).
6. If needed verify your VPN connection.
7. Check all physical connections to make sure they are securely connected; often a loose cable or connector (power, network, keyboard, mouse, speaker, monitor cable, etc.) is the cause of the problem.
8. Look for a Help function within the program – the online Help in most programs can provide how-to explanations and solutions to common problems.
9. Verify your computer meets the listed system requirements for the application.
10. Search this site, specifically the Knowledge Base, for help with your problem – many general and specific computing solutions are available here.

 

Service Levels