How to Delete a device from EntraID or Intune

This guide outlines the steps required to properly delete a device from Microsoft Entra ID or Microsoft Intune, including special considerations for hybrid-joined and Autopilot devices.

Step 1: Check for Multiple Entries in Entra

  1. Navigate to Microsoft Entra Admin Center or Azure portal.
  2. Search for the device in question.
  3. If multiple entries exist:
    • Identify if any entries are marked as Hybrid Joined.
      • If a device is hybrid joined, you must first remove the corresponding computer object from on-premises Active Directory before proceeding.

Step 2: Handle Autopilot Devices

  1. If the device displays a message indicating it is an Autopilot device:
    • Go to Microsoft Intune Admin Center.
    • Navigate to Devices > Windows > Windows Enrollment > Devices (Autopilot).
    • Search for the device using its serial number.
    • Remove the device from the Autopilot devices list.

Step 3: Attempt Deletion in Entra

  1. After completing the above steps:
    • Return to Microsoft Entra Admin Center.
    • Attempt to delete the device again.
  2. If the deletion still fails:

Additional Notes

  • Ensure you have appropriate administrative permissions in both Entra ID and Intune before performing these actions.
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