Microsoft Intune

Tags mecm SCCM

What Is It?

Microsoft Intune is a cloud-based service that focuses on mobile device management (MDM) and mobile application management (MAM). You control how your unit's devices are used, including mobile phones, tablets, and laptops. You can also configure specific policies to control applications. The Intune offering is a modern replacement for MECM.

Other Service Names

MECM, SCCM

Features

  • Protect university-managed devices, allowing IT teams the ability to control access to university data. There are a number of remote actions that can be accomplished through the Intune portal, from device lock, data encryption, passcode reset – or a wipe of university data for stolen or lost devices.
  • Intune also protects employee-owned devices and partitions work from personal data. Employees have the option to register their own devices and install company-approved applications from a self-service portal.
  • Intune makes it easy to set and define policies via a single admin portal that allows rules configuration and device management. From this hub, you can update security, scan computers for malicious software, track end-user activity, and more.
  • Intune allows granular control of Microsoft 365 and other applications, allowing IT teams to restrict access to email or OneDrive business documents if the user logs in from an unenrolled device.
  • Intune Supported devices and operating systems: https://docs.microsoft.com/en-us/mem/intune/fundamentals/supported-devices-browsers

Requirements

Note: This service is intended for IT support professionals. End users should contact local IT for support.

  • An individualized action plan is created for each unit, which entails assisting with tool configuration and knowledge transfer. Units will provide at least one locally hosted physical machine as the distribution points (MECM).

Who Is Eligible To Use It?

  • IT Pros

Where Can I Get It?

Select the Submit Request for Intune button on this page.

How Do I Use It?

End users should contact their local IT for support.

How Much Does It Cost?

The Intune service offering is funded by the University, and there are no direct costs to clients.

How Can I Get Support?

Workflow Contact Target Resolution Time Escalation
User incident with application Local IT - Technology Solutions
User application request Local IT - Technology Solutions
Service provisioning request Local IT use Service Request Form on this page 2 business days Technology Solutions Manager
Request for new or update/patch software Local IT use Service Request Form on this page 10 business days Technology Solutions Manager
Update/patch OS/Driver Request Local IT use Service Request Form on this page 5 business days Technology Solutions Manager
Incident related to End Point Management Service Local IT reports a problem 2 business days Technology Solutions & Microsoft
Report service outage Contact Technology Solutions at 312-413-0003 Option 2 1 business days Microsoft

Service Levels

Service Request Fulfillment Time 2-10 business days
Incident Resolution Time 1-5 business days
Service Availability 24x7
Maintenance Window(s)

Approved Technology Solutions maintenance window(s).

Late March and September: Scheduled major update releases from vendors.

Intune Maintenance Windows defined by Microsoft
Service Notification Channel(s)

IT Service Notices