What Is It?
Microsoft Intune is a cloud-based service that focuses on mobile device management (MDM) and mobile application management (MAM). You control how your unit's devices are used, including mobile phones, tablets, and laptops. You can also configure specific policies to control applications. The Intune offering is a modern replacement for MECM.
Other Service Names
MECM, SCCM
Features
- Protect university-managed devices, allowing IT teams the ability to control access to university data. There are a number of remote actions that can be accomplished through the Intune portal, from device lock, data encryption, passcode reset – or a wipe of university data for stolen or lost devices.
- Intune also protects employee-owned devices and partitions work from personal data. Employees have the option to register their own devices and install company-approved applications from a self-service portal.
- Intune makes it easy to set and define policies via a single admin portal that allows rules configuration and device management. From this hub, you can update security, scan computers for malicious software, track end-user activity, and more.
- Intune allows granular control of Microsoft 365 and other applications, allowing IT teams to restrict access to email or OneDrive business documents if the user logs in from an unenrolled device.
- Intune Supported devices and operating systems: https://docs.microsoft.com/en-us/mem/intune/fundamentals/supported-devices-browsers
Requirements
Note: This service is intended for IT support professionals. End users should contact local IT for support.
Who Is Eligible To Use It?
Where Can I Get It?
Select the Submit Request for Intune button on this page.
How Do I Use It?
End users should contact their local IT for support.
How Much Does It Cost?
The Intune service offering is funded by the University, and there are no direct costs to clients.
How Can I Get Support?
| Workflow |
Contact |
Target Resolution Time |
Escalation |
| User incident with application |
Local IT |
- |
Technology Solutions |
| User application request |
Local IT |
- |
Technology Solutions |
| Service provisioning request |
Local IT use Service Request Form on this page |
2 business days |
Technology Solutions Manager |
| Request for new or update/patch software |
Local IT use Service Request Form on this page |
10 business days |
Technology Solutions Manager |
| Update/patch OS/Driver Request |
Local IT use Service Request Form on this page |
5 business days |
Technology Solutions Manager |
| Incident related to End Point Management Service |
Local IT reports a problem |
2 business days |
Technology Solutions & Microsoft |
| Report service outage |
Contact Technology Solutions at 312-413-0003 Option 2 |
1 business days |
Microsoft |
Service Levels
| Service Request Fulfillment Time |
2-10 business days |
| Incident Resolution Time |
1-5 business days |
| Service Availability |
24x7 |
| Maintenance Window(s) |
Approved Technology Solutions maintenance window(s).
Late March and September: Scheduled major update releases from vendors.
Intune Maintenance Windows defined by Microsoft
|
| Service Notification Channel(s) |
IT Service Notices
|