Zoom

What Is It?

Zoom is a multi-functional video and audio conference web application that combines web-based meetings with integrated collaboration tools.

Note: Zoom is not available to UI Hospital and Clinics

Features

Faculty, staff, and students can host meetings with real-time data, application, voice, and video sharing capabilities:

  • Schedule, host, and attend video and audio meetings
  • Connect with video and online chat
  • Share application, documents, video, multimedia files, and web browsers
  • Use online whiteboards and make annotations
  • Talk through your computer, landline, or mobile device
  • Integrate with Outlook and other calendar applications
  • Join on-the-go with your mobile device

Requirements

For more information on systems requirements, visit Zoom System Requirements for PC, Mac and Linux.

Who Is Eligible To Use It?

  • Faculty
  • Staff
  • Students

Where Can I Get It?

Select the Access Zoom button located on this page.

  • First time UIC Zoom users need to log in via the Web Interface to create their account (uic.zoom.us). This will generate your UIC Zoom account.
  • Please make sure you use your University of Illinois NetID and password.

How Do I Use It?

First off, take a look at how do I get started with Zoom. Once you're set up, review our best practices for using Zoom.​​​​​

How Much Does It Cost?

This service is funded by the University; there are no direct costs to clients.

How Can I Get Support?

If you are experiencing a problem with this service, please report it. If you just have a question, feel free to ask us.

How Can I Use Zoom add-on licenses?

While the add-on Zoom features like scheduler, webinar, large meeting, and live caption translation are not included in the standard Zoom meetings license provided to UIC faculty, students and staff, they are available for purchase. To obtain the appropriate license, visit the Zoom Video Communication Addon Option on the U of I WebStore.

Service Levels

Service Request Fulfillment Time Under 2 business days, unless in-person training/discussion is required, or escalation to the vendor is required
Incident Resolution Time Under 2 business days, unless in-person training/discussion is required, or escalation to the vendor is required
Service Availability 24x7
Maintenance Window(s) None
Service Notification Channel(s) IT Service Notices