Microsoft Exchange

What Is It?

Technology Solutions provides Microsoft Exchange for UIC’s email and calendaring service. This service is automatically provisioned to all faculty, staff and students. Exchange ensures a flawless integration with the Outlook email app, enhancing management of calendar, email, contacts, task, and note integration. Exchange has superior speed with 100 GB mailboxes, and an up-to-date and functional web interface. Mobile computing is made easy with native support for iOS and Android devices.

All newly hired employees are automatically provisioned with Exchange accounts.

Other Service Names

Outlook, Exchange Online


  • 99.9% reliability built-in and managed by Microsoft
  • 100 gigabyte mailboxes for users with Microsoft 365 A5 licenses, 50 gigabyte mailboxes for users with Microsoft 365 A1 licenses.
  • Microsoft data centers located within the US
  • Encryption coming soon! Availability will be based on departmental business requirements
  • Exchange Online Protection provides inbound and outbound spam filtering, reporting, message trace, multi-engine anti-malware and anti-virus features
  • FERPA and ISO-27001 compliant


Technology Solutions only provides support regarding the provision of an account. All other questions (i.e. how to setup, migrate email, etc.) should be directed to departmental IT staff. If you do not have a departmental IT staff, we can offer assistance by setting up a service call. Service calls are $55/hour with a minimum of a one hour charge.

Supported email clients include:

  • Outlook 2016/2019 for Windows or Mac (Microsoft Office 2016/2019 is available for free from the WebStore for UI-owned computers)
  • Outlook 365
  • Outlook Web Client

Important notes: By default, all resource calendars, shared calendars, shared mailboxes, and distribution lists only work within the Technology Solutions Exchange environment. If you need it to be accessible outside of the Technology Solutions Exchange environment, please include it in the request.

Service is contingent upon current relationship with UIC through class registration, employment, or other valid affiliation. Upon leaving UIC, a grace period is in effect for all services accessed with a UIC NetID and common password. At the end of the grace period, access to services (including email accounts and email forwarding) is terminated.

Who Is Eligible To Use It?

  • Faculty
  • Staff
  • Students

Where Can I Get It?

If you already have an account, just select the Access Exchange button located on this page. If you don't yet have an account, you can create one.

How Do I Use It?

Learn how to check your UIC email.

How Much Does It Cost?

This service is funded by the University; there are no direct costs to clients.

How Can I Get Support?

If you are experiencing a problem with this service, please report it. If you just have a question, feel free to ask us.

Service Levels

Service Request Fulfillment Time 2 business days
Incident Resolution Time 1 business day
Service Availability 24/7
Maintenance Window(s)
Approved Technology Solutions maintenance window(s).
When necessary, Tuesday nights from 10:00pm to 5:00am
Service Notification Channel(s)
IT Service Notices
Access Exchange


Service Offering Id: 128
Sat 6/25/22 7:16 PM
Wed 2/14/24 2:44 PM
Select all audiences that apply
Student (Graduate)
Student (Undergraduate)