What Is It?
Jamf is the industry standard when it comes to the management of iOS devices (iPhones and iPads), macOS computers (MacBooks, iMacs, etc.), and tvOS devices (Apple TV). It's used to set up and pre-configure new devices, enhancing the user out of box experience (OOBE).
Features
Coming soon!
Requirements
Note: This service is intended for IT support professionals. Individual clients should contact local IT for support.
-
An individualized action plan is created for each unit, which entails assisting with tool configuration and knowledge transfer. Units will provide at least one locally hosted physical machine as the file servers (Jamf).
-
All devices managed via Jamf must be enrolled in Apple’s Device Enrollment Program. When ordering a device from the bookstore, please include a request to put this device in DEP in the order notes. If users need to have a device (Mac only) enrolled retroactively, please open a support ticket.
Who Is Eligible To Use It?
Where Can I Get It?
Select the Submit Request for Jamf button on this page.
How Do I Use It?
Review How do I use Jamf?
How Much Does It Cost?
Jamf is funded by the Self-Supported model, at a cost per endpoint per month of $0.75.
How Can I Get Support?
| Workflow |
Contact |
Target Resolution Time |
Escalation |
| User incident with application |
Local IT |
- |
Technology Solutions |
| User application request |
Local IT |
- |
Technology Solutions |
| Service provisioning request |
Local IT use Service Request Form on this page |
2 business days |
Technology Solutions Manager |
| Request for new or update/patch software |
Local IT use Service Request Form on this page |
10 business days |
Technology Solutions Manager |
| Update/patch OS/Driver Request |
Local IT use Service Request Form on this page |
5 business days |
Technology Solutions Manager |
| Incident related to End Point Management Service |
Local IT reports a problem |
2 business days |
Technology Solutions & Microsoft |
| Report service outage |
Contact Technology Solutions at 312-413-0003 Option 2 |
1 business days |
Microsoft/Jamf |
Service Levels
| Service Request Fulfillment Time |
2-10 business days |
| Incident Resolution Time |
1-5 business days |
| Service Availability |
24x7 |
| Maintenance Window(s) |
Approved Technology Solutions maintenance window(s).
Late March and September: Scheduled major update releases from vendors.
|
| Service Notification Channel(s) |
IT Service Notices
|