What Is It?
IT support for COM Dean's Office and Units, and contracted COM Depts.
IT support entails: network, hardware, and software troubleshooting.
Features
Provide repair, troubleshooting and warranty support for supported computers, printers, monitors and general IT related accessories.
Requirements
Must be a supported by COMIR.
Who Is Eligible To Use It?
COM employees that participate within the Dean's Office Support model.
Where Can I Get It?
Via this COM/COMIR TDX portal (top right blue button: Staff COMIR IT Help).
How Much Does It Cost?
Contracted support between COM Dean's office unit COMIR and the COM Dept.
How Can I Get Support?
Support and assistance is handled through this portal.
Service Levels
| Initial Response Time |
24 hour response time frame. |
| Service Request Fulfillment Time |
Depending on the nature and complexity of the problem. |
| Incident Resolution Time |
Depending on the nature and complexity of the problem. |
| Service Availability |
Business hours, M-F, 9-5pm and reflective of the University Holidays. |
| Maintenance Window(s) |
Depends on nature of service. |