What Is It?
Technology Solutions provides hands-on technical support for student, faculty, and staff personal laptops and mobile devices, assisting with connections to UIC-WiFi, virus/malware removal and protection, and installation of campus-licensed software. This service is available at the Richard J. Daley Library IDEA Commons.
In-person support is available without an appointment. Virtual support is available by appointment only.
Features
- Assistance with setup of Duo 2-Factor Authentication (2FA)
- Support for UIC-WiFi and Res-Net connections using Windows 8 and 10, macOS, iOS, and Android
- Network connection problems and Internet browser issues
- Adware, spyware, virus and worm removal
- Assistance with installation of antivirus, spyware, adware and malware removal tools
- Assistance with installing software offered through the WebStore
Requirements
- Important note: You must remain at the helpdesk while the consultants are working on your computer. Therefore, please allow ample time in your schedule before coming to any of our locations. For suspended users requiring virus scans, the time requirement may be up to and possibly over two hours depending on the severity of the infection.
- Before any work is done on a client’s computer or device, the client must complete and sign the Technology Solutions waiver form.
- When you visit, please have the following items with you:
- for desktop computers: just the computer (keyboard, mouse, monitor or power cable are not needed)
- for laptops and mobile devices: power supply and power cable
Applicability
Who Is Eligible To Use It?
Where Can I Get It?
In-person support is available at the IDEA Commons in the Richard J. Daley Library. If you are in need of technical support, please select the "Visit Tech Helpdesk" button on this page to view location/schedule details and to schedule an appointment.
How Much Does It Cost?
This service is funded by the University; there are no direct costs to clients.
How Can I Get Support?
If you are experiencing a problem with this service, please report it. If you just have a question, feel free to ask us.
Service Levels
| Service Request Fulfillment Time |
Service is provided at the scheduled time of service. |
| Incident Resolution Time |
Varies depending on the severity level of the technical issue. Best effort is put towards resolving the incident the same day. |
| Service Availability |
Monday through Friday, 9:00am to 5:00pm |
| Maintenance Window(s) |
University Holidays |
| Service Notification Channel(s) |
IT Service Notices |