Who are we?
Education Technology Services (previously called Educational Technology Lab, ETL) provides comprehensive technology services and support to the UIC College of Education. We support faculty, staff, departments, and students by managing the College's computing infrastructure, classroom technology, administrative systems, networking, information security, and instructional technologies. Our goal is to deliver reliable, secure, and innovative technology solutions that support teaching, learning, research, and administrative operations.
In addition to day-to-day IT support, Education Technology Services provides technology consultation, equipment recommendations, virtual computing resources, server and database administration, printing and multimedia services, temporary equipment loans, and secure electronics disposal.
Other Service Names
Help Desk, IT Support, Technology Support, Desktop Support, Mobile Computing, AV Support, Classroom Support
NOTE:
The Blue Tabs will take you directly to forms. If you need to see details/instructions for each service, please look at the "Service offerings" or open the links below for details.
Services Offered
- General IT support for hardware, software, and operating system issues.
- Desktop, laptop, mobile device, and peripheral support.
- New device setup, configuration, and deployment.
- Software installation, configuration, and troubleshooting.
- Hardware upgrades and component replacement.
- Printer and copier setup and troubleshooting.
- Classroom, conference room, and audiovisual (AV) equipment support.
- Classroom technology setup and configuration.
- Network connectivity troubleshooting for computers and classroom technology.
- Troubleshooting of common UIC-WiFi, wired network, and device connectivity issues.
- Technical support for teaching, learning, and day-to-day technology needs.
Who Is Eligible To Use It?
College of Education:
- Departments
- Faculty
- Staff
- Students (some services requires authorization)
Where Can I Get Support?
- Please submit a service request for your questions.
- If you require in-person assistance, please visit our office, and we'll be happy to help.
- Alternatively, you may email etlprob@uic.edu or call 312-996-0133. We recommend that you use a form to submit service requests.
How Much Does It Cost?
No charges to College of Education affiliates. Some services may require additional approvals.
Which Classrooms/Conference Rooms Do We Support?
Room 3015 – Defense Room
- Equipped with a built-in Windows computer. It is integrated with 360-degree microphone, wall-mounted PTZ camera, podium display, medium wall display and a podium.
- Supports user’s personal devices (can access podium display and wall display) .
- Technology supports video conferencing.
Room 3312 – Conference Room
- Equipped with a built-in Windows PC, medium wall display, 360-degree desk microphone, PTZ camera, speakers
- Supports user’s personal devices (can access wall display) .
- Supports video conferencing and Echo360 lecture capture for the blackboard.
Room 3233 – Commons Room
- Equipped with a Windows PC, camera with built-in microphone, and a large wall display.
- Supports wireless display from personal devices (can access wall display).
- Technology supports video conferencing.
Room 3427 – Classroom
- Bring your own personal device. No built-in computer.
- Includes wireless microphones (if needed), projector, wall-mounted PTZ camera, and a podium.
- Supports video conferencing and Echo360 lecture capture.
Room 1419 – Classroom
- Bring your own personal device. No built-in computer.
- Equipped with a large wall display, camera, and wireless microphone (if needed).
- Supports video conferencing and Echo360 lecture capture.
Room 1433 – Classroom
- Bring your own personal device. No built-in computer.
- Equipped with a large wall display, camera, and wireless microphone (if needed).
- Supports video conferencing and Echo360 lecture capture.
Room L268 – Classroom
- Equipped with a Windows PC, podium, wall-mounted PTZ camera, document camera, microphone, and projector.
- Supports user’s personal devices
- Supports video conferencing and Echo360 lecture capture.
Room 3027 – CUEL Conference Room
- Equipped with a Windows PC and also supports user’s personal devices.
- Built-in computer includes a camera, wall display, and microphone.
- Technology supports video conferencing.
Room 3411 – ED Psychology Conference Room
- Equipped with a Windows PC.
- Includes a camera, wall display, and microphone.
- Technology supports video conferencing.
Room 3252 – Classroom
- Equipped with a Windows PC and podium.
- Features two wall-mounted PTZ cameras (Logitech Rally Camera (Part #: 960-001226) is a premium PTZ (Pan-Tilt-Zoom, only one usable at a time), two smart wall microphones with speakers (Nureva HDL310 Audio Conference System, 2 × 20-watt), a large 86″ primary whiteboard-capable display (IFP8662 – 86″ 4K Touch Enabled ViewBoard Smart Display), and two medium side wall displays (Samsung BEC-H Series 55″ UHD 4K HDR Commercial Monitor).
- Supports user’s personal devices. All displays, smart wall mic/speakers, wall cameras are accessible via USB cables on the podium.
- Technology supports video conferencing.
Room 1013 – Classroom
- Equipped with a Windows PC and an all-in-one smart bar (Logitech Rally Bar Mini – 3840 x 2160 Video – 120° Angle – 4x Digital Zoom – Microphone – Wireless LAN – Network (RJ-45), 12W full range speaker).
- Includes a large wall display 85″ (Samsung Advanced Digital Whiteboard WM85B WMB Series – 85″ LED-backlit LCD display – 4K)
- Display is capable of functioning as a whiteboard (with pens on the display side).
- Supports video conferencing and user’s personal devices (access to wall display).
Room 3008 – Conference Room
- Equipped with a Mac, overhead speakers, PTZ camera, 360-degree desk microphone, and medium wall display.
- Technology supports video conferencing.
- Supports user’s personal devices (access to wall display).
Room 3109 – Conference Room
- Equipped with a Windows PC, medium wall display, and an all-in-one smart bar (microphone, camera, and speakers).
- Technology supports video conferencing.
- Supports user’s personal devices (access to wall display).
Room 3145 – Student Success Advertisements
- Equipped with a Windows PC and a small wall monitor.
- Primarily used for displaying advertisements.
Service Levels
| Service Request Fulfillment Time |
Within 1 business day |
| Incident Resolution Time |
Varies based on the type of question or problem or availability of the user. Within 7 business days for low impact/urgency |
| Service Availability |
Office hours: Monday–Thursday, 9:15 a.m. – 5:00 p.m.; Friday, 9:15 a.m. – 4:00 p.m. |
| Maintenance Window(s) |
As announced & during college breaks |
| Service Notification Channel(s) |
Real Time Status Page and College listserv announcements for major outages and maintenance |