How can I install the Duo Mobile app?

We recommend you use a smartphone as your primary 2nd-factor device. The Duo Mobile app allows you to approve your connections at any time with just a swipe and a tap on your smartphone. If you are setting up Duo for the first time, we recommend installing the Duo Mobile app on your mobile device first.

  1. In your device’s app store, search for Duo Mobile. The app is named Duo Mobile, by Duo Security LLC, and is represented by the icon below.
    duo icon
  2. Download the app.
     
  3. Launch the Duo Mobile app.
     
  4. If the Duo Mobile app requests permission to send you notifications, we recommend allowing this.
     
  5. You may need to Accept the License Agreement before continuing for the first time.
     
  6. Visit How do I add a device to Duo 2FA? for more information on configuring the app for UIC's 2FA service.
     
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Article ID: 767
Created
Fri 1/15/21 6:07 PM
Modified
Wed 5/26/21 1:20 PM

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Phone numbers with a +86 country code can no longer be used with Duo 2FA
Access to NESSIE, Banner, and several other services from off-campus requires the use of two-factor authentication (2FA). Below are the resources to help you enroll in the program:
The University of Illinois uses a 2-Factor authentication (2FA) service provided by Duo Security, an industry leader in cyber security services. This will help secure your account and the University's sensitive data. The University of Illinois is committed to securing its institutional data and the personal information of everyone at the University.
Set up a Non-University email address to receive a temporary passcode in the event you forget or can't access your 2FA device. This will prevent a call to the Service Desk.
The default 2FA options can incur data charges for text messages, phone calls, or accessing the Duo Mobile application while you are outside of the USA. However, there are options to avoid this.
This article explains how to receive and use a 2FA temporary code when you are not able to access your enrolled 2FA device.
This document will instruct you on adding personal devices and phone numbers to Duo.
Prepare now before you get a new phone number or forget your mobile device! Go to the NetID Center https://identity.uillinois.edu/ Select Log in - Under Recovery Settings select Edit Settings. Add or update the non-university email address in order to get a temporary passcode sent to your email if necessary.
Following these steps, you will be able to register for 2FA while away from the campus network.
Getting Started with 2FA Enrollment.
Step by Step guide on How to Manage your 2FA (2-factor authentication) Devices.
Step by Step guide on how to set your default device and automatic authentication method.
Step by Step guide on 2FA (2-factor authentication) self-enrollment.
Hardware tokens are small, portable devices that you can use to log into UI Verify, the university's 2-factor authentication system. Most people are able to log into UI Verify using their personal cell phone with either SMS text messaging or via the Duo app. But if you cannot or do not want to use your personal device for 2FA, then a hardware token purchased from WebStore is recommended.
Commonly asked questions regarding 2FA.
The authentication methods and devices available for 2-factor authentication (2FA).
2-factor authentication (2FA) is an extra layer of security for your sensitive, personal university data.
2-factor authentication (2FA) is an extra layer of security protection for your sensitive, personal university data.
If you have lost, forgot, or can not access your 2FA device, you can request a temporary passcode. This passcode is good for 3 days and 100 uses. You can request 24 passcodes per calendar year. These can be requested if you are going to a testing center and will not have access to your 2FA device.
Students are required to protect their information by setting up Two Factor Authentication (2FA) for direct deposit refunds.