Infrastructure Installation and Maintenance

About this service

Description Infrastructure installation and maintenance manages data and voice cabling, wireless access points, security cameras, digital signage and Distributed Antenna Systems (DAS) within and between campus buildings.
Other names CIMS
Documentation links None listed
Features and tools Locating Services identifies and marks all copper and fiber cables that run outside underground and between buildings on campus for voice and data services. Requests for utility locating services should be directed to JULIE at 1-800-892-0123.

Getting and using this service

Who can use the service Faculty/Staff
How to get the service Requests for Infrastructure Installation or Maintenance are submitted by Unit Coordinators as service requests via Pinnacle or via email at techsvc-assign@illinois.edu.

Include the building name and number, location and scope of work to be performed, CFOP# for billing purposes and contact information.
Cost CIMS charges time and materials.
Usage constraints None listed

Support and Hours

How to get help Users can report issues by using Pinnacle to create a Customer Service Request or by emailing techsvc-assign@illinois.edu.
Training and consulting opportunities None listed
Maintenance hours No regular maintenance activities that take down service.
Lifecycle stage Production
Provided by Technology Services