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The Technology Solutions Service Desk is here to assist you with your technology problem.
Subject
Please provide a short description of the problem you are experiencing.
Topic
Please select the service you are inquiring about.
2FA (Duo)
Authentication (Single Sign On, Bluestem, Shibboleth, Active Directory)
Backups (Crashplan or Commvault)
Big Data & Analytics
Blackboard
Call Centers
Cloud Computing (Azure, AWS)
Databases (MS SQL, MySQL)
Digital Accessibility
Digital Course Materials (OER, RedShelf, VitalSource)
Directory (LDAP/Active Directory/Azure Active Directory)
Directory (UIC Directory)
Email (Exchange, Gmail)
Email (Listserv)
Encryption (Bitlocker (MBAM) or FileVault)
Endpoint Device Management (e.g. Intune, MECM, Jamf)
Endpoint Protection (Microsoft Defender)
Equipment Lending (Researcher Travel Laptops)
Equipment Lending (Students and Faculty)
Event Logging (Splunk)
Grading and Proctoring (e.g. Gradescope, Respondus)
High-Performance Computing (e.g. SABER, Extreme Cluster)
High-Performance Research Network
Identity and Access Management (NetIDs, Accounts, Authentication)
IT @ UIC Website
IT Strategy and Initiatives
Learning Design (e.g. Course Design, Learning Tool Consultations)
Learning Spaces (Classrooms, Computer Labs, Virtual Computer Lab)
Managed IT Support (Contracted or Hourly On-Site Support)
Meetings and Conferencing (Zoom, Teams, Webex, Google Meet)
Messaging and Collaboration (MS Teams, Google Chat)
Mobile Devices (University-issued)
Multimedia Creation Software (e.g. Captivate, Articulate, Camtasia)
Multimedia Services (e.g. Closed Captioning, Media Conversion, Video Production, Lightboard Studio)
Network (Residence Hall ResNet)
Network (Wired)
Network (Wireless - UIC-WiFi, UIC-Guest, eduroam)
Password Management
Polling and Surveys (Blackboard Surveys, Google Forms, iClicker)
Printing (Wepa)
Productivity Apps (MS Office 365, Google Docs, etc)
Professional Development and Training (AVIXA, Educause, Gartner)
Professional Development and Training (LinkedIn Learning, Webinars and Workshops)
Recharge Stations
Secure Computing Environment
Server Certificates (TLS/SSL)
Servers (e.g. Virtual Machines, Server Backups)
Service Status Page (status.uic.edu)
Software Purchase/Licensing
Storage (Box, Google Drive, OneDrive, etc)
Surveys (Qualtrics)
Telephones and Voicemail
Ticketing System (RT, TeamDynamix (TDX))
UIC Alert
UIC Help Center (help.uic.edu)
Video Streaming (Panopto, Echo360)
VPN (AnyConnect Virtual Private Network)
Web Hosting (People.uic.edu, Webhost.uic.edu, IIS, Google Sites)
Web Hosting (Red)
Other (Communication & Collaboration)
Other (Desktop & Mobile Computing)
Other (Information Security & Privacy)
Other (Infrastructure)
Other (Professional Services)
Other (Research)
Other (Teaching & Learning)
Other (Unknown)
Personal Email Address
If you are experiencing problems accessing your UIC email, please provide a personal email address to receive correspondence related to your help request.
EPM Solution
EPM Solution
Intune
JAMF
MECM (Formerly SCCM)
Type of Issue
Alerts, Reporting, and Queries
Application Management and Software Distribution
Client Installation and Assignment
Client Operations
Cloud-based Integration and Components
Collections
Configuration Manager Console
Configuration Manager Setup, Migration, Backup, and Recovery
Configuration Manager SQL Database
Data Warehouse
Discovery
Distribution Points and Content Distribution
Endpoint Protection
Inventory and Asset Intelligence
Mobile Device Management
Operation Systems Deployment
S2S
Site Hierarchy Configuration
Site Role Operations and Installation
Software Update Management and Compliance
Windows Embedded
Primary Role
Select your primary role at UIC
Primary Role
Student
Faculty
Staff
Event Logging Assistance Type
Event Logging Assistance Type
App
Data Ingestion
Index
Query/Dashboard
Logging Index
Please provide the name of the index
Wireless Problem
Please choose the option that best describes the problem you are experiencing.
Wireless Problem
Slow connection in a specific location, but performance is fine elsewhere
Slow connection everywhere
Can't access network in a specific location, but can access elsewhere
Can't connect anywhere
Other
Phone Type
Select the type of phone.
Phone Type
Analog (Desk)
Analog (Polycom)
Analog (Speaker)
Analog (Wall)
VoIP (2-Button)
VoIP (5/6-Button)
VoIP (Conference)
Phone Number
Enter the phone number that is experiencing problems.
MAC Address
Enter the MAC address of the device in XXXX.XXXX.XXXX format.
Network Jack Number
Enter the jack number(s) the device is connected to. Jack numbers are typically in the format of [Letter]-[Number]-[Type], e.g. C-102-D1
Physical Damage
Does the jack or phone appear to be physically damaged?
No
Yes
C-FOAPAL (Repairs)
Enter a C-FOAPAL number in the format C-FFFFFF-OOOOOO-xx-PPPPPP-AAAAAA-LLLLLL.
Phone Number
Please provide a contact phone number for repair technicians to call.
Listserv Address
Please enter the Listserv email address your inquiry is related to.
Call Center Name
Call Center Incident Type
Agent Issue
Call Center Issue
Description
Please provide as much detail as possible describing the problem you are experiencing.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Attachment
If applicable, please attach a screenshot of the error/problem.
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Other Fields
Your name
Your first name
Your last name
Your email address
Your phone number
Verification Code