Skip to main content
Filter your search by category. Current category:
Search the client portal
Show Applications Menu
UIC Help Center
IT Service Desk
For All Fields
For All Fields
The Technology Solutions Service Desk is here to assist you with your technology problem.
Please provide a short description of the problem you are experiencing.
Please select the service you are inquiring about.
Authentication (Single Sign On, Bluestem, Shibboleth, Active Directory)
Backups (Crashplan or Commvault)
Big Data & Analytics
Cloud Computing (Azure, AWS)
Databases (MS SQL, MySQL)
Digital Course Materials (OER, RedShelf, VitalSource)
Directory (LDAP/Active Directory/Azure Active Directory)
Directory (UIC Directory)
Email (Exchange, Gmail)
Encryption (Bitlocker (MBAM) or FileVault)
Endpoint Device Management (e.g. Intune, MECM, Jamf)
Endpoint Protection (Microsoft Defender)
Equipment Lending (Researcher Travel Laptops)
Equipment Lending (Students and Faculty)
Event Logging (Splunk)
Grading and Proctoring (e.g. Gradescope, Respondus)
High-Performance Computing (e.g. SABER, Extreme Cluster)
High-Performance Research Network
Identity and Access Management (NetIDs, Accounts, Authentication)
IT @ UIC Website
IT Strategy and Initiatives
Learning Design (e.g. Course Design, Learning Tool Consultations)
Learning Spaces (Classrooms, Computer Labs, Virtual Computer Lab)
Managed IT Support (Contracted or Hourly On-Site Support)
Meetings and Conferencing (Zoom, Teams, Webex, Google Meet)
Messaging and Collaboration (MS Teams, Google Chat)
Mobile Devices (University-issued)
Multimedia Creation Software (e.g. Captivate, Articulate, Camtasia)
Multimedia Services (e.g. Closed Captioning, Media Conversion, Video Production, Lightboard Studio)
Network (Residence Hall ResNet)
Network (Wireless - UIC-WiFi, UIC-Guest, eduroam)
Polling and Surveys (Blackboard Surveys, Google Forms, iClicker)
Productivity Apps (MS Office 365, Google Docs, etc)
Professional Development and Training (AVIXA, Educause, Gartner)
Professional Development and Training (LinkedIn Learning, Webinars and Workshops)
Secure Computing Environment
Server Certificates (TLS/SSL)
Servers (e.g. Virtual Machines, Server Backups)
Service Status Page (status.uic.edu)
Storage (Box, Google Drive, OneDrive, etc)
Telephones and Voicemail
Ticketing System (RT, TeamDynamix (TDX))
UIC Help Center (help.uic.edu)
Video Streaming (Panopto, Echo360)
VPN (AnyConnect Virtual Private Network)
Web Hosting (People.uic.edu, Webhost.uic.edu, IIS, Google Sites)
Web Hosting (Red)
Other (Communication & Collaboration)
Other (Desktop & Mobile Computing)
Other (Information Security & Privacy)
Other (Professional Services)
Other (Teaching & Learning)
Personal Email Address
If you are experiencing problems accessing your UIC email, please provide a personal email address to receive correspondence related to your help request.
MECM (Formerly SCCM)
Type of Issue
Alerts, Reporting, and Queries
Application Management and Software Distribution
Client Installation and Assignment
Cloud-based Integration and Components
Configuration Manager Console
Configuration Manager Setup, Migration, Backup, and Recovery
Configuration Manager SQL Database
Distribution Points and Content Distribution
Inventory and Asset Intelligence
Mobile Device Management
Operation Systems Deployment
Site Hierarchy Configuration
Site Role Operations and Installation
Software Update Management and Compliance
Select your primary role at UIC
Event Logging Assistance Type
Event Logging Assistance Type
Please provide the name of the index
Please choose the option that best describes the problem you are experiencing.
Slow connection in a specific location, but performance is fine elsewhere
Slow connection everywhere
Can't access network in a specific location, but can access elsewhere
Can't connect anywhere
Select the type of phone.
Enter the phone number that is experiencing problems.
Enter the MAC address of the device in XXXX.XXXX.XXXX format.
Network Jack Number
Enter the jack number(s) the device is connected to. Jack numbers are typically in the format of [Letter]-[Number]-[Type], e.g. C-102-D1
Does the jack or phone appear to be physically damaged?
Enter a C-FOAPAL number in the format C-FFFFFF-OOOOOO-xx-PPPPPP-AAAAAA-LLLLLL.
Please provide a contact phone number for repair technicians to call.
Please enter the Listserv email address your inquiry is related to.
Call Center Name
Call Center Incident Type
Call Center Issue
Please provide as much detail as possible describing the problem you are experiencing.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
If applicable, please attach a screenshot of the error/problem.
Your first name
Your last name
Your email address
Your phone number