What Is It?
Desktop Support technicians will provide hardware and software support for university-owned computers and peripherals between 9:00 am and 4:00 pm (excluding holidays). This paid service is available for departments on campus that do not have their own dedicated technical (REACH) support staff.
Features
Hourly Service Calls can be scheduled with a minimum of two business days notice to provide the following services:
- Installation, configuration, and troubleshooting of university-owned computer hardware and peripherals
- Installation, configuration, and troubleshooting of university-supported software
- Consultation with departments on recommended computer/peripheral replacements
- Assist departments with university mandated technology initiatives/projects
Requirements
- Requests for this service must be approved by the unit’s business manager.
- Supported devices must be university-owned
- In order to provide the best level of service, we recommend purchasing standard configurations that can be directly serviced and repaired by Technology Solutions technicians. These include Lenovo, Dell, and Apple computers found on iBuy.
Who Is Eligible To Use It?
Where Can I Get It?
Select the Request Hourly Service Call button located on this page.
How Much Does It Cost?
The current hourly rate is $55, which is payable via a Miscellaneous Stores/Service Requisition voucher
How Can I Get Support?
Simply select the Request Hourly Service Call button located on this page and our staff will reach out to you.
Service Levels
| Initial Response Time |
Scheduled within 2 Business Days |
| Resolution Time |
Varies depending on the severity level of the technical issue, availability of the staff/faculty member, their machine, and time needed to resolve the technical (hardware, software or both) issue and if replacement hardware parts are required. Best effort is put towards resolving the incident in no more than 7 business days. |
| Service Availability |
Available Monday through Friday between 9:00 am and 4:00 pm |
| Maintenance Window(s) |
University Holidays |
| Service Notification Channel(s) |
Direct email with clients |