What Is It?
The Center for the Advancement of Teaching Excellence (CATE) provides and maintains the technology in more than 185 common-use classrooms (those owned and scheduled by the Office of Classroom Scheduling), and trains and supports faculty and staff in the use of that technology. The Learning Technology Solutions support office is centrally located in Stevenson Hall, to provide a single point of contact for any support needed.
Other Service Names
General Classrooms
Who Is Eligible To Use It?
Where Can I Get It?
Select the View Classrooms button located on this page to view information on the common-use classrooms.
How Do I Use It?
Learn how to use UIC's Common-Use Classrooms by visiting the Common-Use Classrooms page on the Center for the Advancement of Teaching Excellence (CATE) website.
How Much Does It Cost?
This service is made possible by the student Library/IT Assessment — there is no cost to you for the support of the common-use classrooms for course-related use.
How Can I Get Support?
Support is available to faculty, staff, and teaching assistants in the common-use classrooms. In rare cases, support is extended to students. If you are experiencing a problem with this service, please report it. If you just have a question, feel free to ask us.
Service Levels
| Service Request Fulfillment Time |
Under 2 business days, unless in-person training/discussion is required, or escalation to the vendor is required |
| Incident Resolution Time |
Phone or walk-in receives an immediate response and attempts to resolve within 15 minutes, during support office hours (7:30 am to 9:00 pm, Mon-Thurs; 7:30 am to 7:00 pm Fri)
Email resolution under 2 business days, unless escalation to the vendor is required |
| Service Availability |
Typical class scheduling is 8:00 am to 9:00 pm, Mon-Fri |
| Maintenance Window(s) |
Academic Calendar break periods |
| Service Notification Channel(s) |
IT Service Notices |