What Is It?
Within the TeamDynamix system, certain tasks must be completed by global administrators.
Features
Assistance with the following topics:
- Users/Groups (updating membership and creation of new groups, addition/removal of user permissions, etc)
- Desktop Templates (new, update, assignment to individuals/groups, etc)
- Integrations
- PPM requests (Project attributes, time types, etc)
- Ticket Deletion
Requirements
Depending on the scope of the request, updates may need to go through the change process before implementation.
Who Is Eligible To Use It?
- Technology Solutions staff
Where Can I Get It?
Select the Request System-Level Support button located on this page.
How Do I Use It?
Visit the TDX Help Resources knowledge category to view many helpful articles on various aspects of the TeamDynamix platform.
Service Levels
| Service Request Fulfillment Time |
Response typically within one business day
Fulfillment depends on scope of request, ranging from 2-10 business days
|
| Incident Resolution Time |
Response typically within one business day
Resolution typically within two business days
|
| Service Availability |
Monday through Friday, 8:00am to 5:00pm |
| Maintenance Window(s) |
N/A |
| Service Notification Channel(s) |
N/A |