What Is It?
When using the TeamDynamix system, some tasks can only be completed by administrators of the individual application (e.g. ticketing application or client portal application). This service entry is for the Technology Solutions ticketing application only. Individual college/unit applications are administered by their local IT staff and requests should be directed to them.
Features
Assistance with the following topics:
- Forms (changes and new forms)
- Knowledge Articles (reassigning ownership)
- Saved Report/Search Guidance
- Response Templates (new or edits)
- Service (Content updates)
- Task Templates (new or edits)
- Ticket Types (new or edits)
- Workflows (new or edits)
Requirements
Depending on the scope of the request, updates may need to go through the Technology Solutions change process before implementation.
Who Is Eligible To Use It?
- Technology Solutions staff
Where Can I Get It?
Select the Request Application-Level Support button located on this page.
How Do I Use It?
Visit the TDX Help Resources knowledge category to view many helpful articles on various aspects of the TeamDynamix platform.
Service Levels
| Service Request Fulfillment Time |
Response typically within one business day
Fulfillment depends on scope of request, ranging from 2-10 business days
|