What Is It?
Investigate and document breaches or suspicious activity, including timeline, impact, and remediation steps.
Who Is Eligible To Use It?
Faculty, staff, students and departments within the College of Medicine.
Where Can I Get It?
Select the Request Support/Report an Incident button on this page.
How Do I Use It?
Submit a ticket describing the incident or request need (e.g. Legal Hold, Audit, Data Breach, etc.). Include relevant details such as affected systems, suspected cause, and any observed impact.
How Much Does It Cost?
These services are free for employees in the Office of the Dean and part of the cost-recovery cost for departments with an active support MOU with COMIR.
How Can I Get Support?
If you are experiencing a problem with this service, please submit a ticket using the form on this page.
Service Levels
| Initial Response Time |
Within 1 business hour for high/critical incidents; within 4 business hours for standard incidents. |
| Service Request Fulfillment Time |
Within 2 business days for standard requests; expedited for urgent requests as needed. |
| Incident Resolution Time |
- Critical incidents: Within 24 hours (containment), full resolution within 5 business days.
- Standard incidents: Within 5 business days.
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| Service Availability |
- 24x7 for incident reporting (via ticketing system).
- Active investigation during business hours (e.g., 9 AM – 4:30 PM, Monday–Friday).
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| Maintenance Window(s) |
Scheduled periods for planned updates, system maintenance, or process improvements that may affect service availability. |
| Service Notification Channel(s) |
- TDX for communication related to investigation; Updates posted in TDX service portal.
- Email/Slack notifications to affected users/departments.
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