What can I do if I get an error saying "there are currently no available resources..." when attempting to connect to a Virtual Lab computer?


The Virtual Computer Lab automatically scales to meet connection needs.

However, if a significant number of individuals connect to the Virtual Lab environment at nearly the same time, there can be a few minutes delay in additional resources being made available to allow for additional connections. This can occur during peak usage times.

If you receive a message indicating that "there are currently no available resources," it means that the environment needs to add additional capacity, which will happen automatically but may approximately 5 minutes to complete. If you encounter this error, please wait and try again after 5 minutes.

If you still receive that error, then please submit a support request and we will follow up as quickly as possible. Please note: There may be a delay in support response outside of normal business hours (8:00am to 5:00pm Monday-Friday).


Article ID: 1411
Fri 1/15/21 6:43 PM
Thu 8/24/23 2:15 PM