Endpoint Services, Windows, How to Sync a Windows Device Using the Company Portal App

Audience

University faculty, staff, and students using a Windows computer managed by Intune.

Symptoms

• "app still hasn't installed."

Prerequisites

• A Windows computer enrolled in Microsoft Intune
• The Company Portal app installed
• An active internet connection

How to Sync from Company Portal (Windows)

1. Open the Company Portal app and allow it to fully load.
2. Near the bottom-left corner, select Settings.
   
3. Select the blue Sync button.
   
4. Wait about 60 seconds for the sync to complete.
5. When finished, Company Portal will display:
   • A date/time stamp for the last sync
   • A success message confirming the sync completed

What Happens Next

• Your device checks in with Intune.
• Assigned policies, settings, and applications begin updating.
• While the sync request is sent immediately, the time it takes to fully process can vary. In most cases, the sync completes within a few minutes, but some changes (such as apps or policy updates) may take longer to appear depending on your internet connection and how many updates are pending.
• Even if changes do not apply right away, they should process automatically once the sync finishes.

Troubleshooting

• Confirm your device is connected to the internet, then try syncing again.
• Close and reopen the Company Portal app and retry the sync.
• Restart the computer and attempt the sync again.
• If the issue continues, contact local IT support or submit a help request.

Additional Information

Microsoft documentation: Sync your device manually (Windows)