Summary
This article explains how to manually sync a Windows device using the Company Portal app. Manual syncing is useful when device changes, policies, or applications are not applying as expected and you need to force the device to check in with Microsoft Intune.
Body
Audience
University faculty, staff, and students using a Windows computer managed by Intune.
Symptoms
- "app still hasn't installed."
Prerequisites
- A Windows computer enrolled in Microsoft Intune
- The Company Portal app installed
- An active internet connection
How to Sync from Company Portal (Windows)
- Open the Company Portal app and allow it to fully load.
- Near the bottom-left corner, select Settings.
- Select the blue Sync button.
- Wait about 60 seconds for the sync to complete.
- When finished, Company Portal will display:
- A date/time stamp for the last sync
- A success message confirming the sync completed
What Happens Next
- Your device checks in with Intune.
- Assigned policies, settings, and applications begin updating.
- While the sync request is sent immediately, the time it takes to fully process can vary. In most cases, the sync completes within a few minutes, but some changes (such as apps or policy updates) may take longer to appear depending on your internet connection and how many updates are pending.
- Even if changes do not apply right away, they should process automatically once the sync finishes.
Troubleshooting
- Confirm your device is connected to the internet, then try syncing again.
- Close and reopen the Company Portal app and retry the sync.
- Restart the computer and attempt the sync again.
- If the issue continues, contact local IT support or submit a help request.
Additional Information
Microsoft documentation: Sync your device manually (Windows)