Replace Your Computer (Lifecycle Program)

Jump to: Overview | Applies To | How It Works | What You Need To Do | What’s Included | Timeline | Things to Know | Need More Help

Overview

Understand how and when your university computer is replaced, what you need to do, and what to expect during the process.

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What This Is About

You may receive a message that your computer is eligible for replacement, or you may want to know when you will get a new device. The Computer Lifecycle Program replaces eligible computers on a regular schedule to keep devices reliable and secure.

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Applies To

  • College of Education faculty and staff
  • University-owned, IT-managed computers (laptops and desktops)

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Before You Start

  • You are faculty or staff in the College of Education
  • Your appointment is 50% or greater and 9 months or longer
  • Your computer is university-owned and managed by IT
  • Your primary computer is 4 years or older on October 15 of the year

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How the Lifecycle Program Works

  • IT identifies computers that are 4 years or older on October 15 of the year
  • Eligible users are contacted by email
  • You choose your replacement device
  • You schedule an appointment
  • You pick up your new computer and return your old one

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What You Need To Do

1. Watch for Your Email

  • Review your device details
  • Follow instructions to select a new computer
  • Schedule your appointment

2. Choose Your New Computer

  • Select either a Windows or macOS device
  • Review standard recommendations
  • Request accessories separately if needed

3. Prepare for Your Appointment

  • Move important files to OneDrive or Box
  • Sign out of personal accounts in apps and browsers

4. Attend Your Appointment

  • Bring your current computer and power adapter
  • Receive your new computer
  • Return your old computer

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What’s Included

  • Your primary computer (laptop or desktop)

What’s Not Included

  • Monitors
  • Keyboards or mice
  • Other accessories

Submit a separate request if you need additional equipment.

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Timeline

  • The lifecycle replacement process begins in the middle of the fall semester
  • Eligible users are contacted starting at that time
  • Most replacements are completed before the end of the fall semester
  • Timing may vary based on device availability and scheduling

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Things to Know

  • You must return your old computer when receiving your new one
  • IT securely wipes and processes returned devices
  • If your computer fails early, IT can help with repair or replacement
  • You can reschedule your appointment if needed

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Need More Help?

If you have questions about your eligibility, replacement, or scheduling, contact the IT Partners Help Desk.

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Additional Information

  • College of Education Computing Equipment Guidelines
  • Computer Recommendations for Faculty and Staff
  • Email: support@education.illinois.edu

Frequently Asked Questions

Can I get a monitor or accessories with my replacement?
No. The program covers the primary computer only.

What if I didn’t get an email but think I’m eligible?
Contact IT with your NetID and computer details.

What if my computer stops working before replacement?
If your computer fails before it is eligible for replacement, IT will repair it and can provide a temporary loaner device if needed

Search Criteria

  • computer lifecycle
  • computer replacement
  • new work computer
  • device refresh

Keywords

lifecycle program, computer replacement, 4 year cycle, university laptop replacement, IT Partners, device refresh, eligibility

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