System Offices - TeamDynamix Support and Administration

This service is used for System Office employees to request services and report problems to the Teamdynamix Administration team.

About This Offering

Features and Benefits

The TeamDynamix (TDX) system is administered by a group of Global Administrators and governed by the TDX Collaborative Board. These services allows TDX technicians and/or application administrators to request assistance in facilitating their use of the TeamDynamix system.

A list of available services that can be requested can be viewed when submitting a Service Request via the button on the right.

  • For System Office TeamDynamix users looking for assistance with a System application within TeamDynamix, please use the Application-Level services as this will direct your request to the Application Administrator that can assist. These services would include but not limited to:
    • Response Template Management
    • Assignment Workflows
    • Email Monitors
    • Forms and Form Fields
  • For System Office TeamDynamix Application Administrators and Group Managers looking for assistance with the TeamDynamix System as a whole, please use the System-Level services as this will direct your request to the Global Administrators of the system. These services would include but not limited to:
    • Integrations
    • Project and Portfolio Management requests and changes
    • Application Management
    • User and Group management

Other Names

N/A

Provider

Teamdynamix

Using This Offering

Who can use this offering?

Any individual currently assigned permissions in the TeamDynamix system. This includes but is not limited to technicians, application administrators, and project managers.

How do I request this offering?

Choose the appropriate button to the right.

Is there a charge to use this offering?

None

Where can I learn more?

System Offices Technician Training Overview: https://answers.uillinois.edu/page.php?id=109576

Support

How do I get help?

Using these forms are the preferred methods for contacting the TeamDynamix Support Team.

When is support available?

University Business Hours

 
Report a System-level Problem Submit a System-Level Service Request Report an Application-Level Problem Submit an Application-Level Service Request

Service Offerings (4)

Report a System-level Problem
Report a System-Level problem to the Global Administration Team.
Submit a System-Level Service Request
This service allows IT Pros to request services that can only be done by a Global Administrator
Report an Application-Level Problem
This service allows System level IT Pros to report problems with TeamDynamix at the application level.
Submit an Application-Level Service Request
System employees can use this service to request ticketing application services from the Application Admins.