Desktop & Videoconferencing Support

AITS System

About this service

Description	Desktop and videoconferencing support for System Office units at Chicago, Springfield, and Urbana, along with other university units with a service agreement. The service is jointly delivered by Technology Solutions at UIC and Technology Services at UIUC.
Other names	Client Services, Contracted On-Site Support, MITS System Office, Technology Services Help Desk, AITS

Getting and using this service

Who can use the service	This service is only available to staff in System Offices and university departments that have a current service agreement with Technology Solutions at UIC or Technology Services at UIUC.
How to get the service Cost to use the service	For more information on obtaining the service and costs of the service: UIUC and UIS units: see the MITS System Offices service catalog page UIC units: see the Managed IT Support service catalog page

Support and Hours

Contact for help and support	System Offices Units: AITS Service Desk (answers.uillinois.edu/systemoffices/aits-service-desk) UIUC Units: Tech Services Help Desk (consult@illinois.edu) UIC Units: Technology Solutions Service Desk (it.uic.edu/service-desk)
Service provided by	Technology Services, Technology Solutions

Request Service @ UIUC / UIS Request Service @ UIC

Details

Service ID: 686

Created

Thu 6/9/22 8:43 AM

Modified

Thu 6/9/22 8:43 AM

Service Offerings (2)

MITS System Office

UIC Managed IT Support for System Offices

IT support is provided to System Offices staff based in or associated with the University of Illinois Chicago. Support is provided for devices (desktops, laptops, etc), peripherals (printers, monitors, etc), and video conferencing systems in conference rooms.