The AITS Service Desk is the central point of contact for support of University administrative systems and System Office services, providing troubleshooting assistance and guidance for IT-related issues and requests.
About This Offering
Features and Benefits
Administrative Information Technology Services (AITS) delivers system-wide IT solutions and services that support student services and financial aid, human resources and payroll, facilities, advancement, research administration, and finance.
The Service Desk provides troubleshooting assistance, answers enterprise IT questions, and helps route issues to the appropriate support groups when needed.
If you experience issues with any AITS-supported services, please submit a request through the AITS Service Desk.
For additional information and resources:
Other Names
N/A
Provider
Administrative Information Technology Services (AITS) Service Desk
Using This Offering
Who can use this offering?
Current and former University of Illinois students, faculty, and staff, as well as vendors and external partners conducting business with the University.
How do I request this offering?
Submit a request using the available Service Desk options on this page.
Is there a charge to use this offering?
None
Where can I learn more?
https://www.aits.uillinois.edu/get_help
Support
How do I get help?
Submit a request through the AITS Service Desk using the available options on this page.
When is support available?
24/7/365
When is training available?
Training and self-service resources are available through the AITS Knowledge Base or by contacting the AITS Service Desk.