On this page, you can learn how troubleshoot various issues with Teams such as Audio, Video, and your display picture.
Always first ensure your Teams client is fully up to date and all peripherals are securely plugged into your device.
Note: The Away Status is a on set 5 minute idle timer that cannot be changed.
For a comprehensive library provided by Microsoft regarding various Teams issues with audio, video, presence and more, please click here: https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-welcome
For some common problems please follow one of the links below:
How to Change your Display Picture
My microphone isn’t working in Teams
My camera isn’t working in Teams
"Give Control" doesn't work when you share a screen in Teams
Known issues in Teams Rooms and Devices
Your actual presence status isn't reflected in Teams
Troubleshoot notifications for Teams mobile apps
User information isn't updated in Teams
How to clear the Microsoft Teams client cache if you are experiencing general issues