College of Dentistry - Clovie - IT Chatbot
What Is It?
Clovie is the UIC College of Dentistry (COD) IT virtual assistant that provides quick guidance and self-service support for commonly asked IT and operational questions. It helps users find the right information, resources, and next steps without having to submit a ticket for basic inquiries.
Other Service Names
COD IT Virtual Assistant, IT Chat Assistant
Features
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Quick Answers: Provides immediate responses to frequently asked IT and COD-specific operational questions.
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Guided Support: Helps users navigate services, policies, and processes by directing them to the appropriate resources or service offerings.
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Self-Service First: Reduces the need to submit tickets for common questions by offering instant guidance.
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Escalation Support: Directs users to the IT Helpdesk or relevant service request when hands-on support is required.
Who Is Eligible To Use It?
How Can I Get Support?
If you would like to submit a support request, please click on the blue "Request Service" button on the top right of the page, or call us at (312) 413-3182 or (312) 413-4731. For in-person support, please visit the College of Dentistry IT Helpdesk / Operations office in Room 559.
Service Levels
| Initial Response Time |
Within 1 business day |
| Service Request Fulfillment Time |
Varies based on the type of question or problem. Within 5 business days for low impact/urgency |
| Service Availability |
Monday through Friday, 8:00 am to 5:00 pm |