What Is It?
This service enables authorized users to request access to institutional applications such as Banner, Chrome River, EDW, Adobe Sign and others. It ensures that access is granted based on role, need, and compliance with institutional policies.
Who Is Eligible To Use It?
Faculty, staff, and authorized affiliates of the College of Medicine who require access to supported applications for their roles.
Where Can I Get It?
Select the appropriate button labeled Request Access on this page to submit your request. Ensure you choose the correct form for the application you need access to (e.g., Banner, Chrome River).
How Do I Use It?
Complete the access request form with required details such as your role, department, and justification for access. Submit the form and monitor your ticket for updates. Users should also refer to the University of Illinois Information Security Compliance Form. This form can be found at https://go.uillinois.edu/InfoSecCompForm
How Much Does It Cost?
These services are free for employees in the Office of the Dean and part of the cost-recovery cost for departments with an active support MOU with COMIR.
How Can I Get Support?
If you are experiencing a problem with this service, please submit a ticket using the form on this page.
Service Levels
| Initial Response Time |
Within 1 business day. |
| Service Request Fulfillment Time |
- Standard access: Within 3–5 business days.
- Urgent access (with justification): Within 1–2 business days.
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| Incident Resolution Time |
Within 2 business days from the issue report. Can vary depending on complexity. |
| Service Availability |
- 24x7 availability for request/ticket submission.
- Processing occurs during business hours (e.g., 9 AM - 4:30 PM, Monday–Friday).
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| Maintenance Window(s) |
Scheduled outside business hours with at least 3 business days’ notice. |
| Service Notification Channel(s) |
- Email notifications to requester.
- Updates posted on the IT service portal or dashboard.
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