What Is It?
This is where you request IT assistance or equipment for an event
Features
Request IT support or equipment for an event
Requirements
Date and time of the event is required
Who Is Eligible To Use It?
UIC-COM-Rockford Faculty and Staff
How Much Does It Cost?
IT Service is made available by the COM - Rockford IT department . Hardware costs may be the responsibility of the client.
How Do I Use It?
Fill out a ticket and include the date and time of the event, the location of the event, and a detailed description of what you would like for equipment and staff
How Can I Get Support?
If you are experiencing a problem with this service, please extension 5570. If you just have a question, feel free to email comrhelp@uic.edu or call extension 5570.
Service Levels
| Initial Response Time |
Within 1 business day. |
| Service Request Fulfillment Time |
Usually within 5 business days for low impact/urgency. |
| Incident Resolution Time |
Varies based on the type of question or problem. |
| Service Availability |
Monday through Friday, during normal business hours. |
| Maintenance Window(s) |
University Holidays. |
| Service Notification Channel(s) |
UIC Service Status - status.uic.edu |