What Is It?
Request help with an IT Related issue
Requirements
Provide a detailed description of the issue you are having
Who Is Eligible To Use It?
UIC-COM-Rockford Faculty and Staff
How Much Does It Cost?
IT Service is made available by the COM-Rockford IT Department. Hardware costs may be the responsibility of the client.
How Do I Use It?
Fill out a ticket and include a detailed description of the issue you are having and the location of the issue
How Can I Get Support?
If you are experiencing a problem with this service, please extension 5570. If you just have a question, feel free to email comrhelp@uic.edu or call extension 5570.
Service Levels
| Initial Response Time |
Within 1 business day. |
| Service Request Fulfillment Time |
Usually within 5 business days for low impact/urgency. |
| Incident Resolution Time |
Varies based on the type of question or problem. |
| Service Availability |
Monday through Friday, during normal business hours. |
| Maintenance Window(s) |
University Holidays. |
| Service Notification Channel(s) |
UIC Service Status - status.uic.edu |