Education Technology Services - Data & Hardware Services

What Is It?

The Data & Hardware Services provides support for College-owned computers and other technology where hardware condition, data protection, or device retirement are involved. Services include hardware repairs, data recovery, secure data wiping, device decommissioning, and electronics disposal. These services help protect important data while ensuring devices are properly repaired, retired, or disposed of in accordance with University requirements. 

The Electronics Disposal service provides secure and compliant disposal of College-owned electronic equipment that is no longer needed, functional, or supported. This includes ensuring proper data sanitization, asset tracking, and environmentally responsible recycling or surplus processing in accordance with University policies. All devices are reviewed before disposal to confirm they are eligible and properly prepared for retirement. 

• https://www.busfin.uillinois.edu/equipment_management/surplus_transfers_disposals/equipment_disposal

Other Service Names

Data Recovery, Hardware Repair, Device Services, Device Decommissioning, Electronics Disposal, Secure Data Wiping, Equipment Disposal.

Services Offered

• Hardware diagnosis and repair for College-owned computers and peripherals.
• Data recovery from failed, damaged, or inaccessible storage devices when recovery is feasible.
• Secure data wiping and sanitization of storage devices.
• Device decommissioning and preparation for retirement.
• Electronics disposal and recycling of eligible College-owned equipment.
• Assistance determining whether a device should be repaired, recovered, wiped, or retired.
• Data protection during hardware repair, replacement, and disposal.
• Coordination with University requirements for technology asset retirement and disposal.

Requirements

• Services are generally limited to College-owned or College-managed equipment.
• The requester must provide sufficient information to identify the device and its owner or department.
• Data recovery is not guaranteed and depends on the condition of the device and storage media.
• Devices submitted for disposal must be approved for retirement and follow applicable University asset-disposal procedures.
• Data wiping and disposal may permanently remove data; important data should be backed up before requesting these services when possible.

 

Who Is Eligible To Use It?

College of Education:

• Departments
• Faculty
• Staff
• Students (some services requires authorization)

 

Where Can I Get Support?

• Please submit a service request for your questions.
• If you require in-person assistance, please visit our office, and we'll be happy to help.
• Alternatively, you may email etlprob@uic.edu or call 312-996-0133. We recommend that you use a form to submit service requests.

 

How Much Does It Cost?

No charges to College of Education affiliates. Some services may require additional approvals.

 

Service Levels