What Is It?
The Security Applications Access service allows authorized faculty, staff, and students to request access to University administrative applications and systems required for their academic or job responsibilities. Access is granted based on an individual's role, business need, and approval from the appropriate department, while ensuring compliance with University security and data access policies. This form is to be completed and submitted by the Unit head or authorized person to request to grant access to an individual requiring access to an administrative HR, Business or Student System.
Other Service Names
Help Desk, IT Support, Application Access, Administrative Application Access, System Access, Software Access.
Services Offered
- Banner Finance / iBuy.
- Banner HR-Pay.
- Banner Student.
- Adobe Sign.
- Contracts+.
- Cornerstone.
- Emburse / Chrome River.
- JDXpert.
- PARIS.
- Finance Reports.
- HR-Pay Reports.
- Student Reports.
- Other University administrative applications.
Requirements
The request should have the following details about the user who needs to be added to the system:
Name, UIN, Email ID, Department, Supervisor, Supervisor UIN, Application access needed and the required trainings from below.
Who Is Eligible To Use It?
College of Education:
- Faculty
- Staff
- Students (some services requires authorization)
Where Can I Get Support?
Pleas submit a service request for your questions.
How Much Does It Cost?
No charges to College of Education affiliates. Some services may require additional authorization.
Commonly Reported IT Problems
Please try these suggestions before contacting us. These are common fixes that solve the majority of the problems that customers contact us to report:
- Restart your device.
- Check the Technology Solutions Service Status Page to see if the problem is related to their services.
- Clear your browser cache and cookies.
- For password issues, visit identity.uillinois.edu, select "I forgot my password", and use your recovery options to reset your password.
- Check your network and VPN settings – if you're on WiFi, make sure you are connected to the correct wireless network (usually UIC-WiFi).
- If needed verify your VPN connection.
- Check all physical connections to make sure they are securely connected; often a loose cable or connector (power, network, keyboard, mouse, speaker, monitor cable, etc.) is the cause of the problem.
- Look for a Help function within the program – the online Help in most programs can provide how-to explanations and solutions to common problems.
- Verify your computer meets the listed system requirements for the application.
- Search this site, specifically the Knowledge Base, for help with your problem – many general and specific computing solutions are available here.
Service Levels
| Service Request Fulfillment Time |
Within 1 business day |
| Incident Resolution Time |
Varies based on the type of question or problem or availability of the user. Within 7 business days for low impact/urgency |
| Service Availability |
Office hours: Monday–Thursday, 9:15 a.m. – 5:00 p.m.; Friday, 9:15 a.m. – 4:00 p.m. |
| Maintenance Window(s) |
NA |
| Service Notification Channel(s) |
NA
|