Education Technology Services - IT Security

Who Is It?

Education Technology Services  provides IT security services to help protect the College of Education's computers, servers, networks, applications, and data. We work to identify and address security risks, maintain required security controls, and help users respond to security incidents while following University security policies and standards.

ETS supports security through endpoint protection, vulnerability management, system updates, access controls, security monitoring, malware removal, data protection, and incident response. We also assist faculty, staff, and departments with security related questions and help ensure College owned technology is securely configured and maintained.

Other Service Names

IT Security, Information Security, Cybersecurity, Security Support, Endpoint Security, Security Incident Response, Vulnerability Management.

 

Services Offered

• Microsoft Defender for Endpoint installation, configuration, and troubleshooting.
• Qualys vulnerability management agent installation and configuration.
• Endpoint security and protection for College owned computers and devices.
• Antivirus, antimalware, and endpoint detection and response (EDR) support.
• Security software installation, configuration, and troubleshooting.
• Vulnerability scanning and remediation.
• Operating system and software security updates.
• Security configuration and hardening of computers and servers.
• Malware, virus, and unwanted software removal.
• Security incident investigation and response.
• Compromised device response.
• Security monitoring and threat detection.
• Data protection and secure handling of College information.
• Secure data wiping and device decommissioning.
• Security assessment and remediation recommendations.
• Assistance with University security requirements and compliance.
• Security guidance for new equipment, applications, servers, and other technology deployments.
• Coordination with University security teams when incidents require additional investigation or response.

 

Who Is Eligible To Use It?

College of Education:

• Departments
• Faculty
• Staff
• Students (support may vary depending on the device, account, or service involved)

 

Where Can I Get Support?

• If you suspect a security incident, malware infection, compromised account, or other security issue, submit a service request to us as soon as possible. For suspected security incidents, avoid deleting files or attempting extensive troubleshooting before we can review the device, as this may remove information useful for investigation.
• Please submit a service request for your questions.
• If you require in-person assistance, please visit our office, and we'll be happy to help.
• Alternatively, you may email etlprob@uic.edu or call 312-996-0133. We recommend that you use a form to submit service requests.

 

How Much Does It Cost?

No charges to College of Education affiliates. Some services may require additional approvals.

 

Service Levels