Learning Management System (LMS) Support

What Is It?

Canvas is the University of Illinois College of Medicine’s learning management system (LMS). Canvas provides a centralized space for course materials, assignments, announcements, discussions, grades, and learning activities for students, faculty, and staff.

Faculty can use Canvas to organize course content, communicate with learners, manage assignments and assessments, and support instructional activities. Students use Canvas to access course materials, submit assignments, participate in discussions, and review feedback and grades.

Canvas is available through a web browser and the Canvas Student and Canvas Teacher mobile apps.

Other Service Names

  • Canvas LMS
  • Canvas
  • Instructure Canvas

Features

  • Access course materials and learning modules
  • Post announcements and course communications
  • Submit and grade assignments
  • Create quizzes and assessments
  • Facilitate discussions and collaborative activities
  • Manage course schedules and due dates
  • Track grades and feedback
  • Support accessibility through alternative formats and accessibility tools
  • Integrate instructional technologies and third-party learning tools
  • Access courses from desktop or mobile devices

Requirements

  • Active UIC NetID and password
  • Internet connection
  • Supported web browser (Chrome recommended)
  • Course enrollment or instructor assignment through Banner/university systems

Some features or integrations may require additional approvals, licensing, or setup.

Who Is Eligible To Use It?

Canvas is available to:

  • College of Medicine students
  • Faculty and instructors
  • Course coordinators and support staff
  • Approved teaching assistants and academic support personnel

Where Can I Get It?

Canvas can be accessed at:

Select the appropriate button on this page to submit your request for:

  • Course support
  • Technical assistance
  • Access requests
  • Instructional design consultation
  • Canvas training or guidance

How Do I Use It?

[Information on using the service, typically including links to knowledge article(s)]

How Much Does It Cost?

University-funded

How Can I Get Support?

If you are experiencing a problem with Canvas, please submit a support request using the LMS Support Request button on this page.

If you have questions about course design, instructional tools, accessibility, or best practices, the Office of Educational Affairs (EDAF) and Faculty Development instructional technology team is available to assist.

Support may include:

  • Technical troubleshooting
  • Course setup assistance
  • Accessibility guidance
  • Faculty training
  • Instructional design consultation
  • Canvas migration support

Service Levels

Initial Response Time 1 business day
Service Request Fulfillment Time Varies based on request complexity
Incident Resolution Time As quickly as possible based on issue severity
Service Availability 24/7, excluding planned maintenance
Maintenance Window(s) Scheduled maintenance periods communicated in advance
Service Notification Channel(s) Email, Canvas announcements, and TDX updates
 
LMS Support Request

Service Offerings (1)

LMS Support & Questions
Ask general questions about Canvas or Blackboard, including navigation, features, and best practices.