How do I Remove a Device from my CrashPlan account?

Attention: Removing a device from your Crashplan account permanently deletes all backups for that device that were stored on the server. Be sure you don't need any of that data before proceeding.

 

  1. Sign in to the Crashplan administration console at https://console.us2.crashplan.com
  2. In the right-hand column menus, select Devices > Active.
  3. Click the device name for the computer that you want to remove.



     
  4. Click the gear icon and select Deactivate.



     
  5. Check the box next to, "I understand this device’s archive will be deleted" and click OK to permanently remove this device from your Code42 account.
     
  6. If you have multiple devices you wish to remove, return to step 3 and select the next device you wish to remove.

NOTE: Deactivating a device stops it from backing up and move the archive into cold storage (for eventual deletion). Subscriptions are not immediately freed by deactivation. By default, a deactivated device has its archive places in cold storage for 30 days. Cold storage is Temporary holding state for archives after they are deactivated but before they expire and are permanently deleted. This is similar to a file in your computer’s Recycle Bin or Trash. A user who has an archive in cold storage still consumes a user subscription. Administrators can retrieve archives from cold storage throughout the cold storage retention period.

 
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