Why does Panopto have a ‘Click to sign in’ screen?

If your Panopto video link in Blackboard only shows a black screen saying “Click to sign in and play video” instead of showing Panopto video content, you should only have to click the button once with Panopto authenticating all of your videos on that specific browser. If the screen persists, follow the guide below

Step 1

Open https://uic.hosted.panopto.com/ in your browser and sign in (if you are already signed into Blackboard the process will be quick and automatic). Switch back to Blackboard and re-navigate to the Panopto video. If the same screen appears, continue to Step 2.

Step 2

Choose your browser from the following list and follow the steps provided.

• Google Chrome

  • Press Ctrl + Shift + N (or “New Incognito Window” from the menu) to open a private browsing window.

  • Navigate to Blackboard and try to view the video again.

  • If the page works, close the private browsing window and follow the steps below to clear your cookies.

    • Chrome support – Clearing Cookies: https://support.google.com/accounts/answer/32050

      It is also possible that Chrome is blocking 3rd Party cookies, please change the settings to allow this for:

      https://uic.blackboard.com and https://uic.hosted.panopto.com

    • Chrome support guide – https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

• Microsoft Edge

  • Press Ctrl + Shift + P (or “New InPrivate Window” from the menu) to open a private browsing window.

  • Navigate to Blackboard and try to view the video again.

  • If the page works, close the private browsing window and follow the steps below to clear your cookies.

    • Edge support – Clearing Cookies: https://support.microsoft.com/en-gb/help/4027947/windows-delete-cookies

• Apple Safari

  • Press Command + Shift + N (or “New Private Window” from the file menu) to open a private browsing window.

  • Navigate to Blackboard and try to view the video again.

  • If the page works, close the private browsing window and follow the steps below to clear your cookies.

    • Apple support – Clearing Cookies: https://support.apple.com/en-gb/guide/safari/sfri11471/mac

    • Please make sure that the setting for ‘Prevent cross-site tracking’ is turned off, making sure that storing of cookies is allowed.

    • Please ensure that Block Popups is also turned off.

    • To check if your browser is blocking 3rd Party cookies, please see this Apple support guide – https://support.apple.com/en-gb/guide/safari/sfri40732/mac

• Mozilla Firefox

  • Press Ctrl + Shift + P (or “New Private Window” from the menu) to open a private browsing window.

  • Navigate to Blackboard and try to view the Recorded Sessions area.

  • If the page works, close the private browsing window and follow the steps below to clear your cookies. 

    • Mozilla support – Clearing Cookies: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

      • It is also possible that Firefox is blocking 3rd Party cookies, please change the settings to allow this for: https://uic.blackboard.com and https://uic.hosted.panopto.com

      • Mozilla support guide – https://support.mozilla.org/en-US/kb/content-blocking#w_turn-content-blocking-off-on-individual-sites

• iOS - iPad & iPhone

  • Open your Settings.

  • Scroll down and select ‘Safari’.

  • Scroll down the list to the ‘Privacy & Security’ section.

  • Then make sure to turn off Prevent Cross-Site Tracking and Block All Cookies and Block Popups.

Still having a problem?

If none of the steps from the guide work, please be sure to contact us at UIC Help or via email at LTS@uic.edu with the following information:

1. A video documenting the lack of access as well as all pertinent settings disabled/enabled
2. A link of the video you were trying to access
3. Whether or not private browsing worked