What Is It?
IT support is provided to System Offices staff based in or associated with the University of Illinois Chicago. Support is provided for devices (desktops, laptops, etc), peripherals (printers, monitors, etc), and video conferencing systems in conference rooms.
Features
- Two-hour response time, and availability of after-hours support for emergencies
- Dedicated staff member (or portion of staff member’s time, based on the size of supported department)
- Single point of contact for IT needs for the department
- Proactive support of full life cycle of computers and peripherals from procurement to asset retirement
- Active software management of covered computers, including the provision of standard software and controlled release of security patches and antivirus updates
- Assistance with university-supported video conferencing systems
- Personal device assistance for connection to University email
Requirements
- Supported devices must be university-owned
- In order to provide the best level of service, we recommend purchasing standard configurations that can be directly serviced and repaired by Technology Solutions technicians. These include Lenovo, Dell, and Apple computers purchased through iBuy.
Who Is Eligible To Use It?
- U of I System Offices staff
Where Can I Get It?
Select the Request Service at UIC button on this page to request support.
How Much Does It Cost?
For System Offices units, this service is university-supported; there is no direct cost to clients.
How Can I Get Support?
If you are experiencing a problem with this service, please report it. If you just have a question, feel free to ask us.
Service Levels
| Service Request Fulfillment Time |
Response within 2 business hours, fulfillment dependent on scale of the request. |
| Incident Resolution Time |
Response within 2 business hours, resolution dependent on severity of the incident. |
| Service Availability |
Monday through Friday, 8:00am to 5:00pm unless otherwise arranged. |
| Maintenance Window(s) |
N/A |
| Service Notification Channel(s) |
Direct communication to supported units. |