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Overview
The article outlines the general process, requirements, and responsibilities for requesting and using software in computer labs and classrooms.
Policy and procedures for installation of course-related software
To provide adequate time to install and test software, installation requests must be submitted no less than five weeks prior to the first date the software is needed.
Many instructors have found it useful to have software and data files installed on our network servers for their use in classrooms and/or for students to use in Technology Solution labs. All requests should be submitted via the software installation request form. A list of the software guaranteed to be installed on classroom and computer lab machines can be found here. For any other software, you must request it every semester. If you do not see software on this list, then you must request it.
Instructors can use the software installation request form to submit software requests. All required information must be provided with each request, as necessary: proof of purchase/licenses, media, and software installation instructions. Technology Solutions cannot install software without appropriate proof of licensing. To ensure the software is available when needed, requests must be submitted at least five weeks prior to the first date of intended use. If the request is not received by the deadline, Technology Solutions is not able to guarantee that the requested software will be made available in time.
If software installed on a computer lab or classroom machine is for a one-time purpose (for example, a two-day workshop) then the software will be removed once the event if over. For semester-based requests, all class files and software will be removed after the end of the semester. A software installation request must be submitted each semester, even if the software is needed on an ongoing basis.
An email confirmation will be sent once the software is installed; it is the instructor’s responsibility to test the software to ensure everything is working as expected. Support for the software is the responsibility of the instructor or department who requested that the software be installed.
Although the Technology Solutions will make a reasonable effort to get all software packages to work, we cannot guarantee that they will. Some packages may not function because of the network and PC lab setup. Technology Solutions cannot be held responsible for software that does not function properly.
Note: These rules also apply to software brought to install locally on the lab computers by the instructor.